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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.2
1,983 Reviews

1,983 Reviews of Boucher Hyundai of Waukesha - Service Center

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June 16, 2024

The worst dealer the third time I was there. Screwed up tire rotation they forgotten to turn back oil change indicate. Also didn't use my oil supplement which I supplied Had to wait 4hrs. More

by RKBRANDT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Krubsack
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Thilleman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Timm
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kerwin Ruiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Heaney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Heaney Service Manager 262-522-1000

June 15, 2024

I spent 1500 dollars in total and each time I went, they said my check engine light would be fixed and would turn off. Each time I'd take it home and it'd turn right back on with something they "didn't see" More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Thilleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim did fine. I blame the mechanics
Jun 19, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Heaney Service Manager 262-522-1000

June 09, 2024

Jeremy is a wonderful guy. He helped me a lot. I love Boucher dealership in Waukesha. More

by SH.POURDASHTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Krubsack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeremy met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come! Rob Heaney Service Manager 262-522-1000

June 08, 2024

Been with them for over 12 years. Have always had good service and very friendly personnel to deal with, do not intend to switch now. More

by z_man71148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Boucher Hyundai of Waukesha responded

Thanks for sharing about your experience with Boucher Hyundai of Waukesha. Dan and our team appreciate your business and hope to see you again soon! Rob Heaney Service Manager 262-522-1000

June 08, 2024

We used to get good service at this dealership, but lately the service has been poor. They misdiagnosed the full problem with our vehicle, and a simple check of the wipers after they fixed other issues More

by PNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Thilleman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Heaney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Rob Heaney Service Manager 262-522-1000

June 07, 2024

You forgot to tighten the oil pan plug after changing the oil. I was lucky to catch it before the plug fully came unscrewed and damaged the engine. More

by Brj999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rob Heaney Service Manager 262-522-1000

May 31, 2024

Ruben and Tim were both AWSOME! Car runs better than when it was new. Great service! Highly recommend More

by JPRUBY1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Thilleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben
Jun 03, 2024 -

Boucher Hyundai of Waukesha responded

Thank you! Ruben, Tim, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha. Rob Heaney Service Manager 262-522-1000

May 30, 2024

They made the purchasing process very easy and stress free. Our salesman was very knowledgeable about the vehicle we were interested in. More

by TR
Recommend Dealer
Yes
Employees Worked With
Mark Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Kemmer
May 31, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Heaney Service Manager 262-522-1000

May 24, 2024

Very nice building and atmosphere, best selection of cars in the state for what I was looking for More

by Sncgolf03
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha. Rob Heaney Service Manager 262-522-1000

May 24, 2024

I never serviced my vehicle here. They falsely creating a service record on my vehicle. Its getting uploaded to my carfax history too. More

by jaychryvoip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know anyone here
Jun 01, 2024 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, Jay, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Heaney Service Manager 262-522-1000

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