Boucher Hyundai of Waukesha - Service Center

They have no communication. Condescending, dont answer phones, $1200 for a tune up which took all day. They seem put out when you are asking questions. Car is still not fixed Condescending, dont answer phones, $1200 for a tune up which took all day. They seem put out when you are asking questions. Car is still not fixed but i cant afford another whole day off to deal with service. I got a car there and they were decent when i bought the car. Tried to tell me the ad on there website was not valid for car they showed me but other tha that it was good More

Excellent service. Quick and responsive. Fair pricing. Flexible in providing multiple make and models of cars. To pressure sales person. Quick and responsive. Fair pricing. Flexible in providing multiple make and models of cars. To pressure sales person. More

I enjoyed working with Boucher on the sales side, but not the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the the service team still pose challenges! More

My daughter took the vehicle in for service and stayed with the vehicle in the waiting room. I received a text message with a poor incomplete video stating something about replacing the wipers and somethi with the vehicle in the waiting room. I received a text message with a poor incomplete video stating something about replacing the wipers and something about the brakes. I called my daughter who is there in the waiting room and ask if they had talked to her, which they did not. I then try calling the service department twice getting voicemail both times. No one communicated to us at all. Then my vehicle is done. I had my daughter ask about the wipers and replacing them and was told they were out of stock. Still don’t know what the recommendation was on the brakes. I get a call two days later because I gave a poor rating via text message. After speaking to a women about this I get this text message. I wanted to kindly request a favor. Regrettably, we did not meet our usual standards on this occasion. Hyundai will be sending a survey to your email later today, and we would be extremely grateful if you could abstain from completing the survey on this particular occasion. We sincerely desire an opportunity to rectify the situation. We look forward to the prospect of continuing to service your vehicle in the future. Thank you for your understanding. Really! Poor communication! Talk to our clients/customers. More

As others have stated, don’t buy parts online from them. I was given an estimated few daya when my parts would show up. A week after they finally sent me a shipping notice, only that the shipping notice was I was given an estimated few daya when my parts would show up. A week after they finally sent me a shipping notice, only that the shipping notice was that they made the label and hadn’t actually shipped. Contacted them via email and was told that they don’t handle the website, the collection of payment, delivery date destinations, or pretty much anything on the website. and that they are one of the largest oem hyundai parts suppliers in the Midwest, or something to that effect, and that they don’t have the logistics to take care of it all being that big. Guess they’ve never heard of those companies with names like WalMart, Lowe’s, Home Depot, or Amazon, that seem to almost do the same thing and within their usually estimated delivery dates. Crazy thing to think that a company putting their names on something and saying something would actually follow up on it and not provide excuses. More

I have serviced my car at several Hyundai dealerships. I definitely prefer to use Boucher over the others. I definitely prefer to use Boucher over the others. More

They were kind helpful fun and knowledgeable. I can’t thank them all enough! Dominic is an awesome guy and Mark the manager very trusting! Thank you all Gina I can’t thank them all enough! Dominic is an awesome guy and Mark the manager very trusting! Thank you all Gina More

The "we owe you" we received when I took receipt of the vehicle was not adequately carried out. When I went to pick up my car there was buffing compound all over the vehicle. The windshield is still cove vehicle was not adequately carried out. When I went to pick up my car there was buffing compound all over the vehicle. The windshield is still covered in a residue after they said they buffed the over spray from it. It's very difficult to see while driving when the sun hits the windshield or if it's raining. We asked the sales person to have the car redone but he said he spoke to the manager and they were done. The glass person came to our house and was able to show us what the over spray left from their bodywork job. This was supposed to be a certified pre owned vehicle but when we magnified the checklist they had checked everything off as good when it was not. I'd never recommend this dealership to anyone. More

Poor service. Poor explanation felt I got taken. Had car for over a week. Brand new car. Not covered warranty? Poor explanation felt I got taken. Had car for over a week. Brand new car. Not covered warranty? More

Devin is always helpful and friendly. It is easy to get my car scheduled for service. It is easy to get my car scheduled for service. More