Boucher Hyundai of Waukesha

Brady was awesome to work with. He answered all of my questions and was straight forward about everything. The process was one of the smoothest I’ve ever experienced. He answered all of my questions and was straight forward about everything. The process was one of the smoothest I’ve ever experienced. More

The car is running fine. They did a very nice job fixing it. Not happy with the bill. We had a warranty and paid extra for the additional warranty. They said nothing was cove They did a very nice job fixing it. Not happy with the bill. We had a warranty and paid extra for the additional warranty. They said nothing was covered. I find that hard to believe since we have only had the car for five years and we only use it six months out of the year. there is only 13,000 miles on the car. they said there was a clean cut on a line underneath the car near the wheel. We feel it this should not have been exposed. We have no idea how this could have gotten cut. We had to pay for the parts and the labor and they charge us an extra $170 to pick up our car so that we could use it. As they had no loaner available at the time and we could not be without a car for one week. not happy at all with this outcome. More

Clean and very nice waiting room. Also washed my car. A pleasant experience. Like the snacks and coffees Also washed my car. A pleasant experience. Like the snacks and coffees More

The worst dealer the third time I was there. Screwed up tire rotation they forgotten to turn back oil change indicate. Also didn't use my oil supplement which I supplied Had to wait 4hrs. Screwed up tire rotation they forgotten to turn back oil change indicate. Also didn't use my oil supplement which I supplied Had to wait 4hrs. More

I spent 1500 dollars in total and each time I went, they said my check engine light would be fixed and would turn off. Each time I'd take it home and it'd turn right back on with something they "didn't see" said my check engine light would be fixed and would turn off. Each time I'd take it home and it'd turn right back on with something they "didn't see". More

As a luxury brand dealership for Genesis, it performed average in customer service. Sales people and managers were somewhat arrogant and aloof , and required multiple attempts to arrive at a final price. average in customer service. Sales people and managers were somewhat arrogant and aloof , and required multiple attempts to arrive at a final price. More

I found the whole team to be knowledgeable and efficient. They met the price I had in mind, so it was an easy transaction. efficient. They met the price I had in mind, so it was an easy transaction. More

BUYER BEWARE - Terrible experience. I will never buy from this dealership again. Several paperwork details completed incorrectly and has led to a ridiculous amount of inconvenience for I will never buy from this dealership again. Several paperwork details completed incorrectly and has led to a ridiculous amount of inconvenience for myself even several weeks after the transaction to fix their mistakes. More

Jeremy is a wonderful guy. He helped me a lot. I love Boucher dealership in Waukesha. He helped me a lot. I love Boucher dealership in Waukesha. More

We used to get good service at this dealership, but lately the service has been poor. They misdiagnosed the full problem with our vehicle, and a simple check of the wipers after they fixed other issues lately the service has been poor. They misdiagnosed the full problem with our vehicle, and a simple check of the wipers after they fixed other issues would have shown that they needed to do more work. Instead they released the car to us with the wipers not working and the key fobs needing reprogramming. We left multiple messages for the service manager to call us back over this poor situation, and to date Rob Heaney, the manager, has yet to return our messages, letting other people deal with us. The car had to be returned twice to fix everything, and we just learned an outstanding recall fix wasn't implemented so now we will have to bring the car back yet again. More