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Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,899 reviews

December 26, 2025

Everyone's courteous that they take care of my needs make sure my car gets taken care of More

by jess9211
Recommend Dealer
Yes
Employees Worked With
Juan
Print
Dec 29, 2025 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 26, 2025

Great service and great customer service. Will come back for repairs and maintenance. Love the atmosphere More

by SANDRAT0707
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chairis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Bilcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mehma Baig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzRuben zzGarcia
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Dec 29, 2025 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 24, 2025

Amazing people make car buying experience easy love being a return customer that’s why we keep going back service department is also amazing More

by ROBERTRUSSELL1010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzTony zzGomez
Print
Dec 26, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

December 22, 2025

Always good service. Great vehicle. Could not be happy with your dealership. Makes the wait OK. More

by CJBURNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Dec 22, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Dec 22, 2025 -

CJBURNIGHT responded

You can have a beautiful facility, nice amenities, and even a good product, but it is and always will be your PEOPLE and how they interface with your customers that will make your business successful. And you as a business, you take care of your people and they will take care of you.

December 22, 2025

Quick diag on the issue my vehicle was having. Great communication from beginning to end. Highly recommend. More

by OK_USA
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
Print
Dec 22, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 20, 2025

This dealership is stellar, while its incredibly far I was referred by somebody else, but the entire staff is amazing and welcoming, Amanda is a very personable person and I’ll be back for my next car and More

by marquel.b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzTony zzGomez
Print
Dec 22, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 19, 2025

The dealership was awesome attentive service drive , service advisor ,service drive manager and service director all present helping me and other valued customers More

by PATRICKADRIAN06
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
Print
Dec 22, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 19, 2025

The dealership is friendly, clean, and willing to help. Everyone has a smile on their face. More

by greemari6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacinda
Print
Dec 22, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 19, 2025

It’s the best dealership in the Houston area they’ve always been good to me and giving me good deals on my cars More

by Frgaitan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Bilcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Dec 19, 2025 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 19, 2025

Over priced poor service after $1300 charge to replace one valve cover gasket car was returned unwashed and driver side floor mat dirty More

by Burnajw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffy Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Dec 19, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We appreciate you sharing your concerns regarding the cost of your recent repair and the condition of your vehicle upon delivery. While parts pricing is not set by our facility, we consistently benchmark our labor rates to ensure they remain competitive for the high level of technical service we provide. It is disappointing to hear that we did not meet our usual standards for vehicle presentation in this instance, and we would like to provide a complimentary re-cleaning of your vehicle to ensure it is returned to you in the condition you expect and deserve. Please contact me directly regarding the recleaning and we can also review the service order line by line. Kohl Young, Service Director, kohly@bigstarhyundai.com

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