Big Star Hyundai

Service is not good I'm always having a issue with the service department. The service department is not good not good it needs I'mprovement service department. The service department is not good not good it needs I'mprovement More

Juan is very helpful and he has done great job taking car of my issues. of my issues. More

Got a great deal on a truck thanks to salesman Justin he was on point with all my questions an concerns.and very knowledgeable in his sales position thanks again.james stark was on point with all my questions an concerns.and very knowledgeable in his sales position thanks again.james stark More

Extremely frustrating process, staff seemed rude and were impossible to get information from regarding my car. impossible to get information from regarding my car. More

Upon arriving we greeted right away, everyone was nice. Throughout the process everyone was responsive and helpful. The sales process was average for a car buying process with the exception of the inabilit Throughout the process everyone was responsive and helpful. The sales process was average for a car buying process with the exception of the inability to pay for the car outright with our credit card, we were forced to finance the car incurring finance charges when we wanted to pay it off in full using our own credit card. We agreed because my daughter needed a car. When we test drove the car the sales person unlocked the car with the key fob so we completely missed the fact that front passenger door lock isn't working as well as, as soon as we drove the car home saw the driver side front door handle pop off. I contacted the finance manager we dealt with as his was the only email address I had, but we also contacted the sales person via text. After several days he has yet to respond. I understand the car was as is but reached out in hopes the dealership would be willing to help given the circumstances. My wife and I like a couple Hyundai SUVs that we have been looking at for when we are ready to replace one of our other vehicles, unfortunately at this point, if we do proceed with one of those SUVs at that time, I'm not sure it will be from this dealership. I can deal with the answer if the answer is no regarding the items above, but not responding at all doesn't speak well to wanting future business. I bought a car from another dealer over two years ago and still have open communication with that sales person who I would definitely buy another car from. More

I was seen quickly and it did not take as long as it has in the past. in the past. More

This dealership has made is feel confident in the maintenance services they provide. Not the cheapest, but making things right! maintenance services they provide. Not the cheapest, but making things right! More

New car had serious problems on the way home from the dealership. It took four calls to get help to limp home. We live 100 miles away and the dealership was closing at the time. We then had the probl dealership. It took four calls to get help to limp home. We live 100 miles away and the dealership was closing at the time. We then had the problem three more times. At no point did the dealership reach out to us. Even when I responded to the email that said let me know if there’s any reason you can’t give a five star rating. They got their money and washed their hands. More

Finished work extra early Sent videos to keep us informed about what was going on informed about what was going on More

My car was at your dealership for 3 1/2 weeks. I called to schedule appt on 12/16. Was scheduled to come in on 12/21. I got my car back on January 15. I went a month with no car, no loaner. The en I called to schedule appt on 12/16. Was scheduled to come in on 12/21. I got my car back on January 15. I went a month with no car, no loaner. The engine recall work seems to be verygood quality. More