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Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
Vehicles
4.2
6,812 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,812 reviews

December 05, 2025

Started off great, but once the sale was done, that was it, they won't take your calls or call you back. That's not the correct way to run a business. More

by Cinnamon
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nate Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are pleased to hear that your experience started off great, but we are genuinely sorry to learn that our follow-up communication has fallen short of your expectations since the sale was completed. Providing excellent support and responsiveness to our customers, even after the transaction is finalized, is extremely important to us, and we apologize that you have been unable to reach us. We want to ensure that any unresolved issues you may have are addressed promptly and effectively, and we take your comments about our business practices seriously. We encourage you to contact us directly at your earliest convenience so we can understand the specific nature of your communication issue and work quickly to resolve it and restore your confidence in our commitment to you as a valued customer. Tony Gomez, General Sales Manager, tgomez@bigstarhyundai.com

December 04, 2025

Love how Valor in sales and Adrian in service go way beyond your average employee More

by Valentintrevino2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valor
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Dec 04, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 04, 2025

He is going to be the only service writer I will work with from here on More

by Valentintrevino2001
Recommend Dealer
Yes
Employees Worked With
Adrian went far and beyond to make sure my needs were taken care of
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Dec 04, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 03, 2025

Your dealership has horrible phone service bc when I call no one ever answers the phone neither does the service manager!!!!! Nor do they call back when you leave a message!!!! More

by juliet010306
Recommend Dealer
Yes
Employees Worked With
Paul Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
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Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 02, 2025

Big Star has the most polite and professional staff ever .Keep up the good work More

by RICHARD_MARY87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dymond
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Dec 04, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

December 02, 2025

They worked hard to make my deal new car become a reality. It took awhile. More

by MELISSASULLINGER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words. We truly appreciate you taking the time to share positive experience and will remind the team to continue to strive to keep the process as short as possible. We strive to provide excellent service, and your feedback is invaluable.

December 01, 2025

Very disappointed, I am only supposed to pay a $100 deductible for all work. I ended up paying my deductible plus 2 additional hours of labor, RIDICULOUS! I had to call Hyundai America where I bought t More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Chapa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We understand your frustration and disappointment regarding the final charges and apologize if the coverage limitations of your extended service agreement were not clearly explained during your visit. We want to assure you that we are bound by the terms and coverage decisions made by the warranty company, and while we submitted all necessary information for payment, the company declined to cover the diagnostic charges, which resulted in the additional labor fee beyond your deductible. We recognize how frustrating it is to pay extra for work you believed was fully covered, especially since the part in question had been replaced previously, and we regret that you had to contact your warranty provider directly. We aim to make the warranty process as smooth as possible, and we sincerely apologize for this unexpected cost. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 30, 2025

They do a good job but they push for a lot of extra work that according to the manual is not necessary More

by Krun16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 30, 2025

Terrible experience and I'm a repeat customer will not every do business again with hyundia dealership in Friendswood Texas More

by JULIOE8788
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Ram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are genuinely sorry to learn that we have fallen short of your expectations since the last sale was completed. Providing excellent support and responsiveness to our customers is paramount, and we take your comments about our business practices seriously. We encourage you to contact me directly at your earliest convenience so we can understand the specific nature of your concerns and work quickly to resolve it and restore your confidence in our commitment to you as a valued customer. Tony Gomez, General Sales Manager, tgomez@bigstarhyundai.com

November 29, 2025

It's came a long way for a while I was considering switching to another dealership because the customer service was poor and felt very unorganized but now that has improved drastically my only complai More

by clint.loomer
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Report | Print
Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

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