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Big Star Hyundai

Friendswood, TX

4.3
6,480 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason. At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help! We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Hyundai Serving Houston Drivers So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,480 reviews

November 16, 2024

Always great fast service. I purchased the oil change package this was my second one. More

by chellebou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 16, 2024

Juan charged $300 for failing to program a fob. His supervisor reduced to $200. Fob still wasn’t programmed and finally indicated it was from Amazon. He could have inquired about where it was purch More

by Frphilip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 15, 2024

bought my third Hyundai. I bought 2025 Tucson Hybrid Limited last Saturday because online offer of roughly $26000 DO incl my trade in, When I arrived the price change to $34 More

by joetrisna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devante Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

November 15, 2024

The dealership was very helpful and looked up recalls for my vehicle. The 1 recall they found they fixed it right then. I asked about buying a special for oil changes after my 36000 miles is up. They have More

by mindy32pmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 15, 2024

Brand new service center has made wait times shorten and waiting in the new waiting area more comfortable. Service staff are pleasant and informative and the estimated wait time was spot on. More

by tksoucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave and tech #45836
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 15, 2024

When I brought my car in I had so much problem getting state inspection also did not receive my discount. More

by mayes0404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 13, 2024

The amount of time it takes to get an oil change & tire rotation is too long! More

by LAURA.JARVIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Clinger
Nov 19, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 13, 2024

Everyone was professional, Particularly my service advisor. Service was fast and car wash was appreciated Thank you. More

by i1astrofan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 13, 2024

Thank you for getting my car as quickly as possible and back in a timely fashion. You and the team are awesome. Andrew More

by PERANDRW2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBilly zzWilliams
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 13, 2024

The management service was great an very professional. He stepped in very quickly about the apparently warranty issue according to validation. Thank you for getting it done so professionally and efficie More

by ROBERT-MARIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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