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BMW of Westlake
Westlake, OH
4,545 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,545 reviews
November 17, 2024
I have been very please with BMW dealership at Westlake and Middleburgh Hts. for about 17 years now. The service desk always is available to service my car as well as answer any questions. The work on my c and Middleburgh Hts. for about 17 years now. The service desk always is available to service my car as well as answer any questions. The work on my car has been effective. All your employees are very professional. Thank you. More
by urrutiaj
Verified Customer
November 17, 2024
Well organized, efficient, very nice physical plant-appointment process was a breeze and the work was done quickly. plant-appointment process was a breeze and the work was done quickly. More
by WBR333
Employees Worked With
November 15, 2024
I’ve been to BMW Westlake a handful of time so far now and I have always been thoroughly impressed at the kind customer service experience. and I have always been thoroughly impressed at the kind customer service experience. More
by Rosie.biggs
November 15, 2024
Brittany , John …. . superb service . Might be the main reason I still own a BMW. Brittany did a marvelous job this last repair on car . They refunded me for a previou . superb service . Might be the main reason I still own a BMW. Brittany did a marvelous job this last repair on car . They refunded me for a previous repair, after figuring the real reason through a process of elimination etc . Brittany took charge of all aspects of this last repair and getting the refund approved and the communication herself. John on board . Special thanks as well to Andrew and Corey . Thank you Brittany . More
by TarekDbouk
Employees Worked With
November 15, 2024
Cory is a wonderful service dept host. He is always very kind! Thank you always! He is always very kind! Thank you always! More
by Rosie.biggs
November 14, 2024
Everyone was very nice professional. The car was timely. Repaired all communications were also timely. The car was timely. Repaired all communications were also timely. More
by MARGOLISA
Employees Worked With
November 13, 2024
Gave me a loaner with gas tank on empty. When I told Andrew, he didn’t seem to care. When I told Andrew, he didn’t seem to care. More
by MACKINOHIO
November 13, 2024
People at Westlake BMW are very courteous, knowledgeable and helpful. Sometimes they go out of their way to take care of me even without an appointment. I can’t ask for any more than that and helpful. Sometimes they go out of their way to take care of me even without an appointment. I can’t ask for any more than that More
by NATEMANSOUR1
November 12, 2024
Excellent customer service. Honest sales and financing employees. Always responded to inquiries immediately or the same day. They listened to what the customer wanted, found tha Honest sales and financing employees. Always responded to inquiries immediately or the same day. They listened to what the customer wanted, found that car in another state and had it delivered to the dealership. Everyone made sure the buying experience wasn’t stressful and no one pressured me to purchase things I didn’t want. I can’t say enough about this dealership and it’s professional employees. More
by Maria
