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BMW of Westlake
Westlake, OH
4,540 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,540 reviews
November 22, 2024
Amazing service! No pressure and amazing communication from Kelly. She answered every question clearly. Even scheduled my service for my recall and had me in and out No pressure and amazing communication from Kelly. She answered every question clearly. Even scheduled my service for my recall and had me in and out in no time. I will be getting my BMWs from here in the future. More
by GABRIELLE
Verified Customer
November 21, 2024
Overall experience was good. Finance was prepared and very fast. The car was not ready upon arrival and took over an hour. Was disappointing to have to wait on the sales guy afte Finance was prepared and very fast. The car was not ready upon arrival and took over an hour. Was disappointing to have to wait on the sales guy after having a scheduled appointment and driving 2 hours. Also the car was not reset from a tech perspective as it was a dealer demo - another disappointment. More
by JLHUFF816
November 21, 2024
You would wish that the mechanic would allow you to see while the car in up for service. and go over concerns in person. while the car in up for service. and go over concerns in person. More
by HGSTYX
November 20, 2024
Cory was great. Have called 2 salespeople about buying new car this year but neither was enthusiastic about it. Have called 2 salespeople about buying new car this year but neither was enthusiastic about it. More
by BRELLJM
November 20, 2024
Great dealership. Prompt service and courteous employees. Good place to service your car. Reliable place Prompt service and courteous employees. Good place to service your car. Reliable place More
by JACOBPRE99
Employees Worked With
November 20, 2024
It was a seamless and smooth process of the turn in of my old lease to my new vehicle. Everyone was very thorough, friendly and professional. old lease to my new vehicle. Everyone was very thorough, friendly and professional. More
by Kbyrnes
November 20, 2024
Brittney is the best. Very capable and competent. Ed the tech did a great video to let me know the status of my x3. Top notch service. Very capable and competent. Ed the tech did a great video to let me know the status of my x3. Top notch service. More
by rstecker
Employees Worked With
November 20, 2024
Brittany made the experience so effortless. I’m happy with the service I received. I love having a BMW I’m happy with the service I received. I love having a BMW More
by MCIRYAK1783
Employees Worked With
November 20, 2024
Service was ok, they got done in a reasonable time. Sales side was a letdown, didn't seem too interested in talking to someone there for service, even though I was out in the lot looking. Sales side was a letdown, didn't seem too interested in talking to someone there for service, even though I was out in the lot looking. More
by BP
Employees Worked With
November 20, 2024
Efficient and timely service. Loaner car was a real blessing. The communication was excellent as well! Loaner car was a real blessing. The communication was excellent as well! More
by LINDALCOSS
Employees Worked With
