BMW of Westlake

Each employee I came in contact with at BMW of Westlake was a pleasure to work with. I worked most closely with Jimmy Laumer and Mike Delczeg during the purchase of my vehicle and for car care and informat was a pleasure to work with. I worked most closely with Jimmy Laumer and Mike Delczeg during the purchase of my vehicle and for car care and information after. Both were professional, timely and knowledgeable when providing me with information. They made the experience such a great memory for me in the purchase of my first BMW! I love my car, and have these gentlemen at BMW of Westlake to thank! I will be back, and will recommend their service to anyone I know! More

Ken Delk is great to work with. The whole place provides great service. I’m on my second car from them. The whole place provides great service. I’m on my second car from them. More

All around wonderful experience from start to finish-- best service center I have ever dealt with hands down. Everyone is very professional, kind and understanding. My personal sales rep, John Redden, is best service center I have ever dealt with hands down. Everyone is very professional, kind and understanding. My personal sales rep, John Redden, is such a asset to this establishment. Not pushy in the least, just very informative and helpful with the whole process. Prices are more than fair for the unsurpassed quality BMW exhibits. Provided a beautiful brand spankin' new 2024 loaner vehicle while my x1 was being repaired (needless to say I did not want part with the rental, WOW the 2024 X3 is a glorious ride). In addition to the routine maintenance that was done, I also had a nasty gouge repaired on my back hatch. It is such a perfect job, you cannot tell there was anything wrong to begin with --- even it you try to find it. Like it never even happened. Super impressed to say the least. I will def. be back in the near future to trade up to the x3 model. More

Job got done on time and correctly. Communication is fantastic. Car was washed and clean. Communication is fantastic. Car was washed and clean. More

Always efficient, friendly service with a nice car wash. Dealership shop was always clean as was the waiting area with refreshments!! Dealership shop was always clean as was the waiting area with refreshments!! More

Awesome experience, Waited only about a half an hour for an oil change and car wash. Even sent me a video. Matthew made it painless. for an oil change and car wash. Even sent me a video. Matthew made it painless. More

Excellent service at BMW Westlake! The team were professional, efficient, and ensured my car was in top condition when I left. I Highly recommend them for exceptional care and expertis The team were professional, efficient, and ensured my car was in top condition when I left. I Highly recommend them for exceptional care and expertise! More

Efficient and fast service. Excellent communication and description of service. The car was washed and ready in an hour. Well done! Excellent communication and description of service. The car was washed and ready in an hour. Well done! More

Matthew was fantastic, kept me informed along the way and was prompt to return my calls and answer my questions. was prompt to return my calls and answer my questions. More

I have bought 2 cars from Jerry. He’s honest and not pushy. Helped me find the right car at the right time He’s honest and not pushy. Helped me find the right car at the right time More