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BMW of Westlake
Westlake, OH
4,540 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,540 reviews
December 06, 2024
I’ve been in some form of sales position for well over 35 years and I’ve only come across professionalism on the level that Kelly Cavanaugh gives on a very few occasions. I had a dozen different choices to years and I’ve only come across professionalism on the level that Kelly Cavanaugh gives on a very few occasions. I had a dozen different choices to buy this car and chose to drive two hours a few times to do business with Ganley, BMW of Westlake and Kelly. I’ve driven Mercedes for my last three vehicles it was time for a change back to BMW. I’m hopeful this vehicle won’t disappoint. More
by AFS1979RSA
Verified Customer
December 06, 2024
Communication was great and repairs were provided as promised. Outside of the car was cleaned so it looked great at pickup. promised. Outside of the car was cleaned so it looked great at pickup. More
by charles_haliburton
Employees Worked With
December 06, 2024
I custom ordered a new BMW and Kelly took very good care of me . When my new car came in , Ian helped me get it set up for me . Great team effort , very satisfied highly recommend BMW of Westlake of me . When my new car came in , Ian helped me get it set up for me . Great team effort , very satisfied highly recommend BMW of Westlake More
by jtcomella62
December 06, 2024
Always a pleasure dealing with BMW Westlake. They are true professionals. Always courteous and friendly. They are true professionals. Always courteous and friendly. More
by Dr. Brian Yee
December 06, 2024
Ken Delk was my sales guy Could not be happier. Ken made sure I got the proper pricing when he learned I am a vet. In addition when there was a minor issue with getting floor mats he corrected the Ken made sure I got the proper pricing when he learned I am a vet. In addition when there was a minor issue with getting floor mats he corrected the issue immediately. More
by kent.hill0909
Employees Worked With
December 06, 2024
The team was courteous, on time, knowledgable on product and fun! I also appreciated Ian who taught me how to use the electronics and fun! I also appreciated Ian who taught me how to use the electronics More
by BETHSANDERS1970
December 06, 2024
Took the car on time and did the required work perfectly. Well communicated to during process. Second time I’ve answered this Well communicated to during process. Second time I’ve answered this More
by Primrose
Employees Worked With
December 05, 2024
The service department always does a great job. Andrew took care of me this time. Every step was excellent. Brittany and Cory have helped me in the past. Both excellent. Andrew took care of me this time. Every step was excellent. Brittany and Cory have helped me in the past. Both excellent. More
by DINOMACY
December 04, 2024
Professional, good team, attendance, very well prepared. Team at West Lake were very polite and explained to me all details may car had. Team at West Lake were very polite and explained to me all details may car had. More
by Heriberto Ruiz
Employees Worked With
December 04, 2024
The entire new car purchase went very well and I am enjoying my new X3. All personnel I interacted with at the dealership were great, especially my sales associate Kelly Cavanagh. enjoying my new X3. All personnel I interacted with at the dealership were great, especially my sales associate Kelly Cavanagh. More
by mikebellantoni
Employees Worked With
