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BMW of Westlake
Westlake, OH
4,540 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,540 reviews
December 08, 2024
The Service department is friendly and helpful. l and always answers my questions. I would recommend this dealership. l and always answers my questions. I would recommend this dealership. More
by Jacquie1980
Verified CustomerEmployees Worked With
December 08, 2024
I have experience noting but excellent service at BMW Westlake since I have been going there. Westlake since I have been going there. More
by CPRUSAK717
December 08, 2024
Jerry is great, not pushy but efficient Will be back for another car with him! for another car with him! More
by GRACE8
December 07, 2024
Good service, pleasant service personnel. Explained the issue with the car. Costs came in as expected Explained the issue with the car. Costs came in as expected More
by GFREEH
Employees Worked With
December 07, 2024
These guys are professional, friendly and honest! !Keep doing what you’re doing. Thanks You !Keep doing what you’re doing. Thanks You More
by RJLJAL
December 07, 2024
BMW Westlake did the very service. Andrew is the best person who made my life easy by guiding vehicle health and prompt fixing the issue. Also loves video walkthrough feature of the Andrew is the best person who made my life easy by guiding vehicle health and prompt fixing the issue. Also loves video walkthrough feature of the vehicle. More
by PRASHANTH
Employees Worked With
December 07, 2024
Very happy with BMW of Westlake. Great experience on every visit. Ken Delk, BMW Client Advisor, listened carefully. Respected my time. Sales conversation and process worked for me. Great experience on every visit. Ken Delk, BMW Client Advisor, listened carefully. Respected my time. Sales conversation and process worked for me. Ken took care of the details for me, as well. Very happy with the transaction and the car. I find the dealership and employees. responsive, reliable and trustworthy, Great assistance from BMW Product Genius, Mike Delczeg. He was patient, helped customize and explain features that were important to me. Definitely a valuable add. I also, had some follow up assistance with Dirk Steffen, who was also great. Plus, the service department is top notch. Each employee I've encountered has been professional, attentive and personable. Recommended. More
by JMCOLLISTER
December 07, 2024
They were able to get our car in on short notice for service. Cory was polite and courteous and had us taken care of promptly. service. Cory was polite and courteous and had us taken care of promptly. More
by LMEARS0
Employees Worked With
December 06, 2024
Scheduled service, prompt response and appointment and car service completed while I waited in exact time ! car service completed while I waited in exact time ! More
by gc3parma
Employees Worked With
Other Employees :
John Caruso
December 06, 2024
Cory always does an excellent job for me when I take my car in for service. car in for service. More
by MCNAMARA0
