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BMW of Westlake
Westlake, OH
4,540 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,540 reviews
December 13, 2024
The service representatives at BMW of Westlake are very friendly and professional. Their service technicians are very knowledgeable and complete the work quickly and thoroughly. Great dealership to work w friendly and professional. Their service technicians are very knowledgeable and complete the work quickly and thoroughly. Great dealership to work with! More
by jpkoch1128
Employees Worked With
December 13, 2024
Very nice dealership and what you would expect from BMW. Never met Jared. Jimmy was great! Never met Jared. Jimmy was great! More
by MARy
Verified CustomerDecember 12, 2024
Matt helped me navigate replacing a damaged tire. He was very professional, explained options and followed up promptly. Very satisfied with him and everyone at the dealership who helped resolve the He was very professional, explained options and followed up promptly. Very satisfied with him and everyone at the dealership who helped resolve the issue More
by rjb7
Employees Worked With
December 11, 2024
Some angry ppl in waiting complaints about pricing of repairs. My bill free under warranty repairs. My bill free under warranty More
by SALLYTOMCO
Employees Worked With
December 11, 2024
Great service. Andrew was courteous and very helpful and all work was done quickly and thoroughly. Andrew was courteous and very helpful and all work was done quickly and thoroughly. More
by S1freemen
Employees Worked With
December 11, 2024
BMW of Westlake always does a great job. They are honest, quick and accommodate my schedule. They are honest, quick and accommodate my schedule. More
by MARYANN828
December 11, 2024
I take my 7 series to BMW of Westlake because they are friendly and courteous. Good place to hang out and work while service is being done friendly and courteous. Good place to hang out and work while service is being done More
by SEAN.OREILLY
December 10, 2024
The video that was taken to let me know what they’re working on was a great way to keep me updated. Andrew was great to work with. I was in and out in a timely manner. Thank you bmw!!! working on was a great way to keep me updated. Andrew was great to work with. I was in and out in a timely manner. Thank you bmw!!! More
by DINA4
Employees Worked With
December 10, 2024
"Exceptional service, seamless process, knowledgeable staff, and unmatched quality – a truly satisfying experience!" Best service staff, and unmatched quality – a truly satisfying experience!" Best service More
by MAHESHEEMA
Employees Worked With
December 09, 2024
1.5 hour est wait. Waited over 3 hours without an update on what was happening. Agent made me wait until he received a call back from the buyer (prepurchase inspection) with the payment. I had to ask him on what was happening. Agent made me wait until he received a call back from the buyer (prepurchase inspection) with the payment. I had to ask him to let me leave and use me as a backup for payment. More
by SNYD77
Employees Worked With
