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BMW of Westlake
Westlake, OH
4,537 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,537 reviews
December 26, 2024
Very pleased with the sale. I did not feel pressured at all. And I got a very fair trade in value on my car. There are a few minor details that they are taking care off too. I did not feel pressured at all. And I got a very fair trade in value on my car. There are a few minor details that they are taking care off too. So very happy. More
by GENTPET
Verified Customer
December 26, 2024
Nice, nice, nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice More
by PATRICK.LOUGHEED
Employees Worked With
December 25, 2024
They are very professional and friendly. I felt comfortable and knew they were giving good advice and taking good care of my vehicle. I felt comfortable and knew they were giving good advice and taking good care of my vehicle. More
by james.nichols1986
Employees Worked With
December 25, 2024
Matt had excellent customer service his communication was beyond words thank you. Five starts BMW beyond words thank you. Five starts BMW More
by TOLLIVER40
December 23, 2024
I just leased my third BMW with Ken Delk at BMW of Westlake, and it couldn't have been a smoother experience. Ken was very open with all of the sales details from the beginning and there were no surp Westlake, and it couldn't have been a smoother experience. Ken was very open with all of the sales details from the beginning and there were no surprises. I was in and out quickly and am very happy with the experience. The dealership has always taken great care of me and I will happily shop with Ken again when it's time for my next vehicle. Thanks! More
by DaveH
December 22, 2024
Purchased an M5 from John from 2k miles away. John provided all the pictures, videos and details I needed to make a decision. The M5 showed up exactly as described. I would highly recommend John John provided all the pictures, videos and details I needed to make a decision. The M5 showed up exactly as described. I would highly recommend John and this dealership More
by DANVASEND
December 22, 2024
Sales associate was very open and honest about features of the vehicle as well as pricing. Gave me a great deal. Very pleased with everything and glad I didn’t purchase the Mercedes s500 of the vehicle as well as pricing. Gave me a great deal. Very pleased with everything and glad I didn’t purchase the Mercedes s500 More
by D.OCONNOR
December 22, 2024
I wanted to share my exceptional experience with the service center at BMW of Westlake. Led by Brittaney Quick, their team consistently exceeds my expectations and makes every visit a pleasure. Their kn service center at BMW of Westlake. Led by Brittaney Quick, their team consistently exceeds my expectations and makes every visit a pleasure. Their knowledge of my 2024 BMW X-6's technology is outstanding, and they always keep me informed about potential issues during service visits. I particularly appreciate their innovative communication methods. During a recent recall visit, the technicians sent text messages and video text messages to help me understand the maintenance issue and how they planned to resolve it. This level of transparency and customer service is truly commendable. The service department's professionalism and expertise are consistently impressive. My recent recall appointment was completed quickly and efficiently, and my service advisor clearly explained all maintenance needs in an easy-to-understand manner. Overall, I am extremely satisfied with the service I receive at BMW of Westlake. Their commitment to customer satisfaction and technical excellence is truly beyond compare. Sincerely, Scott C. Ashbrook Avon Lake, OH (c) 216-210-2029 More
by SCOTT@AMERICANOFFICESERVICES.COM
Employees Worked With
