Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,534 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,534 reviews
January 04, 2025
Outstanding experience, they make you feel like family. This group does an exceptional job on preparing you for the ultimate driving experience. Love the brand. Adam, Nez and John in the service departmen This group does an exceptional job on preparing you for the ultimate driving experience. Love the brand. Adam, Nez and John in the service department are top notch in customer service! I highly recommend to all my friends and family. More
by Deb
Verified Customer
January 03, 2025
Excellent customer service from Brittaney and the service department. I highly recommend this dealership and the services they provide !! department. I highly recommend this dealership and the services they provide !! More
by ALISONMARINO12
January 03, 2025
Kelly is very conscientious, very knowledgeable, courteous, and friendly. The service department at BMW Westlake is good, but I'm a customer of BMW Westlake because of Kelly. She's the best. courteous, and friendly. The service department at BMW Westlake is good, but I'm a customer of BMW Westlake because of Kelly. She's the best. More
by JSLUPO
Employees Worked With
January 03, 2025
Nez and the finance manager made this so easy. Highly recommend the dealership! Very professional. Highly recommend the dealership! Very professional. More
by Cacchij
January 02, 2025
They are very accommodating, personable and we appreciate how they keep us in the loop regarding what is found and needed with our vehicles how they keep us in the loop regarding what is found and needed with our vehicles More
by KBERLEE74
January 02, 2025
Always a pleasure to take my car there for service. Took the time to take my car for a drive to see if they heard what I was hearing. Took the time to take my car for a drive to see if they heard what I was hearing. More
by jhandley158
Employees Worked With
January 02, 2025
Service department was quick, friendly, and communicated very well. They also helped clarify a few operational questions we had, left us with a very clean car and got us out the door quickly. very well. They also helped clarify a few operational questions we had, left us with a very clean car and got us out the door quickly. More
by PTHORNTON0
Employees Worked With
January 02, 2025
Great experience! Kelly went out of her way and picked me up from the airport and dropped me back off at the airport. All paperwork was ready for me to sign when I got Kelly went out of her way and picked me up from the airport and dropped me back off at the airport. All paperwork was ready for me to sign when I got there and shipping was arranged for me as well. More
by TEAMCECIL
Employees Worked With
January 02, 2025
Great job . very good service . friendly customer service . Will definitely recommend BMW to family and friends . very good service . friendly customer service . Will definitely recommend BMW to family and friends . More
by YASSOGAS
