BMW of Westlake | Page 23

I had my oil change done there recently and everything went well. I also received helpful recommendations from them. Excellent dealership, I will be back! went well. I also received helpful recommendations from them. Excellent dealership, I will be back! More

I brought my new to me BMW in for an oil change. Both the Service Managers and the actual service was very efficient. Both the Service Managers and the actual service was very efficient. More

Very responsive in the level of service and attention to detail. Was able to get in quick and get problem resolved in timely manner detail. Was able to get in quick and get problem resolved in timely manner More

The service at BMW Westlake is excellent! Andrew in the Service Department provides excellent service! Andrew in the Service Department provides excellent service! More

Service,sales,products befitting the BMW brand. As I expected, as I received. Nice job. As I expected, as I received. Nice job. More

Great employees, great help great service. Please what their professionalism And Communication No major issues great service Please what their professionalism And Communication No major issues great service More

Kelly made the car buying process easy. We didn’t feel pressured or rushed at any point. She was friendly and nice to work with from start to finish. Would highly recommend her and BMW West We didn’t feel pressured or rushed at any point. She was friendly and nice to work with from start to finish. Would highly recommend her and BMW Westlake to potential car buyers. More

My husband had never bought a new car and never dealt with a dealership so he was a little leery about the process. He had talked with Jerry in Middleburg several times while waiting for service on my BM with a dealership so he was a little leery about the process. He had talked with Jerry in Middleburg several times while waiting for service on my BMW. When we finally had decided on another BMW, he knew he wanted to work with Jerry. Instantly, we all connected. Jerry spent countless hours with us ALL SUMMER LONG!!!! My husband is an engineer so his process is VERY methodical, to say the least!!! Never once did Jerry get impatient!!! He was honest, helpful and GENUINELY wanted us to ultimately be HAPPY with our purchase!!!! My husband STILL had questions with his pen in hand before signing the final papers! Jerry still was more than helpful. He REALLY took the time to LISTEN to our needs and wants, rather than to try to SELL us on whatever might have made him a better commission. I feel like through this process with Jerry we gained confidence in our purchase and most of all gained a friend. We are forever grateful to you Jerry. Our BMW is amazing!! It makes Shawn happy everyday!!! Thank you so much❣️❣️❣️❣️ Thank you Dirk for sending us off prepared with a better understanding of the vehicle!! It was ALOT of information but you are a GREAT teacher!!! I would also like to say thank you to everyone else who helped with the process along the way! You all made everything seamless for us. You are an exceptional team of people!! I would also like to thank your Genius team. There were a few snags and we immediately received call backs. They were able to support over the phone to quickly resolve software issues. They were friendly and knowledgeable!!! We will certainly be coming back for all of our future vehicles and recommend you to everyone we know! (Jerry, someday maybe the PINK ONE!🥰Lol) More

Had a flat driving up for the holidays on a Saturday. Got me in on Monday to repair. Only bad feedback is when advisor asked for feedback, I told him I noticed that my back windshield wiper came off in t Got me in on Monday to repair. Only bad feedback is when advisor asked for feedback, I told him I noticed that my back windshield wiper came off in the courtesy car wash they give before returning your vehicle to you…. and he never responded since and has ghosted me. More

This dealership is absolutely amazing, they’re very attentive and explain everything thoroughly. Today l got my car serviced and Matt was the absolute best! attentive and explain everything thoroughly. Today l got my car serviced and Matt was the absolute best! More