BMW of Westlake

Service was good. Technician was friendly. Service was completed quickly. I was satisfied with the feedback. Technician was friendly. Service was completed quickly. I was satisfied with the feedback. More

First the entire Westlake team were friendly and professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock ke professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock key were missing. Kelly ordered me new ones. (thanks) I also noticed that 2 tires had been replaced. I know all wheel drives need balanced tires. So I offered to purchase them. ($330+). Some time during the purchase/deliver I was told there was only 1 key with the car. ($350+) Purchase completed aprox Dec 25. Then the troubles began. Return trips to the dealer for audio and sensor problems. First time waited got car back and went to lunch but had to return the car same because the audio failed again! I was given a loaner and between Jan.14 and Jan. 25. many repairs were done. Now the car seams fine for over a week. But it was frustrating ,time & money consuming to get a certified car going properly. (over $700). Again Kelly , Brittaney, and Ian did their very best to help solve the many problems. Oh two more things just in the title was processed wrong and is being corrected as I write. (thanks). And last I just found a the molded part the covers the back of the trunk interior had not been put back. I will give it a try but may have to come up again to have it reinstalled. Stay tuned Maybe I'm just a jinx....haha.....Pete. ps If I didn't leave a star review on some that's because I didn't have direct interface with them. More

Andrew was very professional. Helped me out and got great service. On time and video of car was a nice feature. Helped me out and got great service. On time and video of car was a nice feature. More

Andrew helped me sync my new phone e and shared a few more advantages of having my car👏 more advantages of having my car👏 More

Easy online scheduling, simple check in process. Short wait time. Great communication. Good waiting area conducive to working whilst I waited. Short wait time. Great communication. Good waiting area conducive to working whilst I waited. More

Quick and excellent service! Always friendly and go above and beyond. Only place I trust. Always friendly and go above and beyond. Only place I trust. More

Brittaney was great. She made sure that all of my needs were met. She is pleasant to work with. She made sure that all of my needs were met. She is pleasant to work with. More

The entire experience at BMW Westlake exceeded expectations. The staff, from Sales to Technology, Finance and Administration (title/tag) was highly professional and knowledgeable. They were prom expectations. The staff, from Sales to Technology, Finance and Administration (title/tag) was highly professional and knowledgeable. They were prompt and proactive in their communications and respectful of my time while ensuring that I received the vehicle that I was seeking. Their approach is the reason that this was the second vehicle acquired through BMW Westlake. More

Took in car for tire because it's constantly losing air. Service couldn't find anything. Every week I must pump in air. Service couldn't find anything. Every week I must pump in air. More

I have my car serviced here. It took two trips to fix my car. The service tech missed tightening a bolt on my anti-freeze pump. It took two trips to fix my car. The service tech missed tightening a bolt on my anti-freeze pump. More