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BMW of Westlake
Westlake, OH
4,519 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,519 reviews
February 23, 2023
Jerry was very helpful and quick to communicate. He did not bombard either me either and respected the time it takes to make a decision. He did not bombard either me either and respected the time it takes to make a decision. More
by ASLACK0
Verified Customer
February 21, 2023
Always outstanding customer service. I usually get a video when my oil is changed but didn’t receive this time. I usually get a video when my oil is changed but didn’t receive this time. More
by MAGARET.COLON68
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
February 20, 2023
The staff at BMW Westlake make the buying process so easy. No wasted time and no stress. easy. No wasted time and no stress. More
by RADVEY
February 20, 2023
Excellence in both sales and service. Friendly attentive staff, especially Brittaney in service. I would highly recommend this dealership Friendly attentive staff, especially Brittaney in service. I would highly recommend this dealership More
by jal0
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb
February 19, 2023
Came in at 7:30 for a 9 o’clock appointment for battery change out by 9:00 …what more to be said? change out by 9:00 …what more to be said? More
by HHAGINS
February 18, 2023
This is my second purchase from Westlake BMW. Kelly and Bob have been great to deal with and Mike did a great job introducing me to all the features of my new X7. They are fair, friendly and ef Kelly and Bob have been great to deal with and Mike did a great job introducing me to all the features of my new X7. They are fair, friendly and efficient and make the purchasing experience drama free. It's a drive from Canton but it's a much better option than what we have locally. More
by wademost
February 18, 2023
Britney was amazing! Her service was excellent! Prior visits for service was not good, but Britney and the level service I received has changed my view on service at Wes Her service was excellent! Prior visits for service was not good, but Britney and the level service I received has changed my view on service at Westlake. More
by LORIPOLAKOFF
Employees Worked With
February 13, 2023
Everyone is always very nice and keep me updated on the status of my car. status of my car. More
by DHUME0
February 12, 2023
My only disappointment was how long they had my vehicle, a week and no loaner. This never happened to me at a BMW dealership before. My car seems to be running fine though. a week and no loaner. This never happened to me at a BMW dealership before. My car seems to be running fine though. More
by SHAYRENEE55
Employees Worked With
Nate Lieb
