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BMW of Westlake
Westlake, OH
4,500 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,500 reviews
February 25, 2025
Dropped new X7 off because since delivery it gives off a strong, intermittent odor. After first being told service didn't notice it and asking them to try driving it a little they did in fact confirm the p strong, intermittent odor. After first being told service didn't notice it and asking them to try driving it a little they did in fact confirm the problem. However after keeping the vehicle over a week they assured me that the odor had been confirmed over multiple days to be gone and I picked it up. The odor returned on the drive home and has been present every day since. Disappointed with the dealership's ability to problem solve this nuisance on a brand new vehicle. More
by davis1178
Employees Worked With
February 25, 2025
Corey is extremely helpful and. Kind when I had questions and answered them in a timely fashion. I truly appreciate Corey! Kind when I had questions and answered them in a timely fashion. I truly appreciate Corey! More
by KimMo
Verified CustomerEmployees Worked With
February 25, 2025
Matt, the service department contact, was outstanding. He evaluated each issue, explained it to me, kept my updated on the progress and the resolution. He evaluated each issue, explained it to me, kept my updated on the progress and the resolution. More
by RICH.HUESKEN
Employees Worked With
February 25, 2025
I always have my bmw serviced here they are very efficient and willing to help and fully explain what needs to be done to the car. efficient and willing to help and fully explain what needs to be done to the car. More
by alannedza
February 25, 2025
Cory was great and helpful He arrange for my car service, tire change and provided a loaner service, tire change and provided a loaner More
by IASAAD86
Employees Worked With
February 22, 2025
A nail in your tire is never fun. But BMW Westlake team stepped up and did an amazing job in under 5 hours - AMAZING But BMW Westlake team stepped up and did an amazing job in under 5 hours - AMAZING More
by Behrooz
February 22, 2025
Quicker than was told the service would take. Professional and friendly. I did, however, mention the Collision Centered I had been referred was the worst experience ever. My car had an additiona Professional and friendly. I did, however, mention the Collision Centered I had been referred was the worst experience ever. My car had an additional 762 miles added to it from drop off to pick up. More
by SHENMEN12
Employees Worked With
February 22, 2025
February 22, 2025
Service is thorough and customer service reps are very pleasant and keep you updated on every detail. pleasant and keep you updated on every detail. More
by KRAY44107
February 22, 2025
Took care of me when I needed a new tire in the middle of a snow storm. Thank you a snow storm. Thank you More
by Behrooz
