BMW of West Chester - Service Center

I have been a customer of Otto’s BMW since 1992. I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appoi I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appointments with a loaner vehicle were booked out for more than a month. I contacted Chris Clayton and he arranged an appointment for me with service adviser Bill Cosenza. The repairs on my vehicle were extensive, but I knew when I picked up my vehicle the job would be done right. In this present world, people never say “job well done”. Chris Clayton and Bill Cosenza are a credit this organization. These exceptional individuals are exactly why I’d rather drive thirty miles to West Chester than deal with a local dealership in Delaware. More

Great service! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! More

Effective and efficient service to maintain my precious M235i. Appreciate your efforts to keep me safely on the road. M235i. Appreciate your efforts to keep me safely on the road. More

I was treated with respect, constantly getting updates and provided with a loaner for the week while my car was being diagnosed and repaired. and provided with a loaner for the week while my car was being diagnosed and repaired. More

Been going here for years. This dealership does a good job taking care of their customers. This dealership does a good job taking care of their customers. More

Started poorly by not having car ready when promised but ended well due to service person ended well due to service person More

Chris Clayton is an outstanding Service Manager and should be recognized for his expertise and experience. should be recognized for his expertise and experience. More

They were swamped with cars to service, but they still got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 year got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 years. More

Service was prompt, and they took care of my travel making it possible to do the service making it possible to do the service More

Super helpful and knowledgeable staff, but super long wait for an oil change (four hours) ugh wait for an oil change (four hours) ugh More