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BMW of West Chester - Service Center
West Chester, PA
660 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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660 Reviews of BMW of West Chester - Service Center
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November 06, 2023
Pleasant and helpful service advisor who set us up with a nice loaner vehicle and kept us updated about the progress of the repairs. Have three BMWs purchased and serviced here and couldn't be more satisfied nice loaner vehicle and kept us updated about the progress of the repairs. Have three BMWs purchased and serviced here and couldn't be more satisfied. More
by DR
Verified CustomerEmployees Worked With
November 06, 2023
The Sales department is fine. However, the service department is terrible. My car is never done when they say it will be and communication is non existent. However, the service department is terrible. My car is never done when they say it will be and communication is non existent. More
by Krejci01
November 03, 2023
Professional, experienced, pleasant, and knowledgeable! I wouldn't buy anything but a BMW from this dealership. I wouldn't buy anything but a BMW from this dealership. More
by jkjarrett
November 03, 2023
Excellent sales and service staff. BMW team does their best to provide ultimate driving experience. BMW team does their best to provide ultimate driving experience. More
by MIchaelH
November 03, 2023
Brakes took awhile. Had a 7 am appointment , but car was not ready until noon or so the following day. However, I was offered an Uber to and from work. Heather was pheno Had a 7 am appointment , but car was not ready until noon or so the following day. However, I was offered an Uber to and from work. Heather was phenomenal! More
by glattss
Employees Worked With
Heather😊
November 03, 2023
Dinged me for $950 of service options I didn’t really need and failed to fix the one thing I brought it in for. need and failed to fix the one thing I brought it in for. More
by Arthurj
Employees Worked With
I’m not faulting any employee. It’s the POLICIES to which I am reacting.
November 02, 2023
Frank always takes care of us and I love how the mechanic videos and sends me his inspection of what he finds videos and sends me his inspection of what he finds More
by ledeluca
Employees Worked With
November 02, 2023
Was surprised to see staff in personal dress Usually BMW employees / staff in logo golf shirts employees / staff in logo golf shirts More
by crgerth
Employees Worked With
November 01, 2023
otto’s BMW is extremely attentive and take care of me soon after my arrival! soon after my arrival! More
by GINNACLARK
Employees Worked With
