Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of West Chester - Service Center
West Chester, PA
660 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
660 Reviews of BMW of West Chester - Service Center
Sort by
November 19, 2023
Seems costly but they do nice work and have good people working there. That’s it. working there. That’s it. More
by Diane H
Verified CustomerEmployees Worked With
November 19, 2023
There was a lot of miscommunication/lack of communication. I found it challenging to attempt to get answers, returned calls, etc. it eventually got better but not until the senior leaders got i communication. I found it challenging to attempt to get answers, returned calls, etc. it eventually got better but not until the senior leaders got involved. More
by Jb31911@gmail.com
Employees Worked With
November 17, 2023
BMW of West Chester is a reliable place to have your vehicle serviced. The parts are genuine, the warranty is nationwide, and they stand behind their product. vehicle serviced. The parts are genuine, the warranty is nationwide, and they stand behind their product. More
by Antony Blubello
Employees Worked With
Other Employees :
Noel Montesano
November 16, 2023
I was very pleased with your timely assistance, I dropped off my car the service tec was very helpful, they had my loaner ready and they had my vehicle back to me on time. off my car the service tec was very helpful, they had my loaner ready and they had my vehicle back to me on time. More
by jsteindl
Employees Worked With
November 14, 2023
Very responsive and helpful for my service need. Easy to work with and fit in quickly as needed Easy to work with and fit in quickly as needed More
by MICHAELHILLYER
November 14, 2023
My service advisor, Bill Cosenza always makes me feel like I'm his only client. like I'm his only client. More
by Dr Pete C
Employees Worked With
November 12, 2023
It is always a pleasure to do business with BMW. They are always courteous and on time. They are always courteous and on time. More
by vincen.patricia
Employees Worked With
November 09, 2023
Frank Adinolfi is the best! I’ve been dealing with him for 15 years with 5 BMWs. I never have to worry about my cars here. I’ve been dealing with him for 15 years with 5 BMWs. I never have to worry about my cars here. More
by SilverX5Whisler
November 09, 2023
The service used to be excellent at Otto BMW but this time it has been poor. I am still waiting for the replacement if my rear brakes after an appointment and two weeks . time it has been poor. I am still waiting for the replacement if my rear brakes after an appointment and two weeks . More
by abourrie
Employees Worked With
Heather DeRitis
November 08, 2023
Since going to this location, the service advisors are less available and the business keeps them so busy they are getting more & more invisible. i know technology has advanced but they definitely getting less available and the business keeps them so busy they are getting more & more invisible. i know technology has advanced but they definitely getting more money 1st and quality of service in 5th place. More
by SHEA
Employees Worked With
