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BMW of West Chester - Service Center

West Chester, PA

4.7
666 Reviews

666 Reviews of BMW of West Chester - Service Center

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February 11, 2024

The service advisor was great, but the service people not so much. I waited for 10 minutes after driving in and had to flag someone down to get my appointment started and get me to an advisor. Moreover, once More

by PhillyM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

BMW of West Chester responded

We regret to hear our drive lane staff did not deliver the prompt greeting upon your arrival that we always strive for. We look for forward to demonstrating the superior experience we are typically known for on a future visit.

February 09, 2024

Heather DeRitis is excellent to work with. Very kind and attentive. Always remembers me when I come in for my annual inspections. More

by steve.pagnotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather DeRitis
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Feb 12, 2024 -

BMW of West Chester responded

We are delighted to hear you have been so pleased with the service experience delivered by Heather. Many thanks for choosing BMW of West Chester!

February 09, 2024

Always excellent The professionalism and customer care is 2nd to none All i got Asking a lot More

by Chefiksimo
Recommend Dealer
Yes
Employees Worked With
Have purchased there before and knew the standard
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Feb 12, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the performance of our team here at BMW of West Chester!

February 09, 2024

Very good, very good, very good, very good very good very good experience. Very good. More

by jki2wth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

February 08, 2024

Melissa was very professional and clearly explained everything relating to the scheduled service. She explained the invoice throughly and answered all my questions. More

by juliedoxtad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

BMW of West Chester responded

Thank you for your wonderful recognition of the professional and thorough assistance delivered by Melissa on your recent visit. Many thanks again for choosing BMW of West Chester!

February 08, 2024

Good No No No No no no no This survey is incredibly annoying No no More

by trm359
Recommend Dealer
Yes
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February 08, 2024

Attentive and responsive. The issues with my SUV were quickly diagnosed and addressed. Positive experience. More

by joffrewells
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
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Feb 09, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the attentive and responsive performance of our service team. Many thanks for choosing BMW of West Chester!

February 08, 2024

Great customer service by Melissa and communication regarding services Would highly recommend BMW of West Chester More

by Robert
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
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Feb 09, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the the great communication provided by Melissa on your recent visit. Many thanks for choosing BMW of West Chester!

February 07, 2024

Have used them for years. Drive past Union Park BMW to go to this dealership. More

by usmc4irish
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
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Feb 08, 2024 -

BMW of West Chester responded

We are delighted to hear you have found the performance of our service team worth the extra distance travelled. Many thanks for choosing BMW of West Chester!

February 07, 2024

Great communication! Still waiting or extended warranty fees. BMW was attentive to my needs and called frequently with updates More

by TaraN
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Cosenza
Report | Print
Feb 08, 2024 -

BMW of West Chester responded

We agree communication is key to our mutual success. Many thanks for choosing BMW of West Chester!

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