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BMW of West Chester - Service Center

West Chester, PA

4.7
625 Reviews

625 Reviews of BMW of West Chester - Service Center

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January 16, 2024

Great service and very professional The whole experience was wonderful. Definitely appreciated the video they sent me of my car being inspected. More

by mmost6422
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Cosenza
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Jan 17, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional performance of our service team and found the technician video informative. Many thanks for choosing BMW of West Chester!

January 16, 2024

Could not be better I'm satisfied Thank you I said it all NO Enough ....and you wonder why I will stop answering these surveys More

by MVADASZ0
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
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January 16, 2024

My experience at the dealer has always been exceptional! I would highly recommend West Chester BMW and more than likely purchase my next car from WC BMW. More

by TOMKOMP
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Cosenza
Report | Print
Jan 16, 2024 -

BMW of West Chester responded

Thank you for your wonderful compliments for our team here at BMW of West Chester!

January 15, 2024

Heather was very attentive and made sure I was well taken care of. Some of the best customer service I have experienced at any dealership. More

by madsciencemotorsports
Recommend Dealer
Yes
Employees Worked With
Heather detritus
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Jan 15, 2024 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with attentive customer service provided by Heather. Many thanks for choosing BMW of West Chester!

January 15, 2024

Heather is amazing. She took my car immediately. Help me fine a warranty did not have pay. She is caring, dedicated, empathetic and kind. She is very knowledgeable a More

by carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather DeRitis
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Jan 15, 2024 -

BMW of West Chester responded

We are thrilled to here you were to pleased with the empathetic and knowledgeable service experience facilitated by Heather. Many thanks again for choosing BMW of West Chester!

January 15, 2024

Great service and follow through. We had an insurance claim and they were patient and worked with us to resolve any issues. More

by cancelmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Pierce/ Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

BMW of West Chester responded

We are gratified to hear our team was able to work with you so effectively. Many thanks from all of us here at BMW of West Chester!

January 15, 2024

It was easy and quick to schedule the appointment. The drop off and pickup also quick and painless More

by GEORGEKIRT
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
Report | Print
January 15, 2024

efficient with no issues Wait time was as expected, always a pleasure with the free snacks that are offered More

by morrowt2003
Recommend Dealer
Yes
Employees Worked With
Harold
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Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear our service team was able to assist you so effectively. Many thanks for choosing BMW of West Chester!

January 15, 2024

Nice Very informative. Harold handled everything appropriately. Just thought the pricing was way to expensive. Car is being fixed elsewhere. More

by Jmills102795
Recommend Dealer
Yes
Employees Worked With
Harold
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Jan 15, 2024 -

BMW of West Chester responded

We are pleased to hear Harold was able to provide effective assistance. As consumers ourselves we understand the desire to contain the cost of repairs and maintenance to the greatest degree possible. When your repairs call for the expertise of factory trained technicians using genuine BMW parts with a 2 year unlimited mileage warranty we can offer an excellent value.

January 15, 2024

Very professional and precise right from the beginning to end. They went extra miles at every step to make sure we had the best possible experience. People centered dealership, keep up the good work. More

by ruchisaini84
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
Report | Print
Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional performance of our service team. Many thanks from all of us at BMW of West Chester!

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