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BMW of West Chester - Service Center

West Chester, PA

4.7
666 Reviews

666 Reviews of BMW of West Chester - Service Center

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February 26, 2024

The dealership is very clean, well organized, and they got me in and out very quickly. More

by a blubello
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
February 26, 2024

Too expensive for work performed. Heather was great. Should not cost over $1200 to replace 2 tires and alignment. Exorbitant. More

by james.k.hunt
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
Feb 27, 2024 -

BMW of West Chester responded

We're pleased to hear you enjoyed working with Heather. As consumers ourselves we certainly understand the desire to contain the cost of repairs and maintenance to the most reasonable degree possible. Please be assured we seek to remain competitive in pricing with other BMW centers in our area.

February 23, 2024

The service department was excellent and I would highly recommend BMW of West Chester. I couldn’t be more satisfied or pleased. More

by amaiers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

BMW of West Chester responded

We are delighted to hear you have been so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

February 22, 2024

They’re always helpful and knowledgeable, I appreciate their care of my car, and will continue to be a loyal customer. More

by Traylik30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the helpful and knowledgeable performance of our service team. Many thanks for being a valued member of the BMW of West Chester family!

February 21, 2024

Extremely professional, knowledgable and efficient. Based on my experiences of over a decade I have complete confidence that problems will be identified and resolved with the highest level of professi More

by skirkpatrick81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline combs, Joseph Izzi
Feb 21, 2024 -

BMW of West Chester responded

We are delighted to hear you have continued to be so pleased with the professional and efficient performance of our team here at BMW of West Chester!

February 20, 2024

Always attentive to a customer’s needs and concerns. Either through calling or text messages. Keeping a customer informed about all aspects of car care More

by kevinj.casale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Feb 21, 2024 -

BMW of West Chester responded

We are delighted to hear you have been so pleased with the attentive performance delivered by our service team. Many thanks from all of us here at BMW of West Chester!

February 19, 2024

Service is always expensive at the dealership, but it does a good job and I expect the high cost. Some things I know I should have done elsewhere. More

by george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

BMW of West Chester responded

As consumers ourselves we understand the desire to contain the cost of repairs and maintenance to the most reasonable degree possible. When your service needs call for the expertise of our factory trained technicians using genuine BMW parts we can provide a great value.

February 16, 2024

BMW of West Chester is a top notch organization! Everyone is friendly and helpful. Thank you for getting my 3 series back on the road! More

by cclayton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the friendly and helpful service experience delivered by our team. Many thanks for choosing BMW of West Chester!

February 16, 2024

Top notch customer service from start to finish. All team members are very professional, knowledgeable, and accommodating. More

by mhochhaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

BMW of West Chester responded

We are truly gratified to hear you were so pleased with the professional and knowledgeable performance of our service team on your recent visit.. Many thanks for choosing BMW of West Chester!

February 13, 2024

Always meet my expectations Bill is a great service advisor and Justice Magano is a great sales representative and they both have met my needs through the years More

by mike
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Cosenza
Feb 14, 2024 -

BMW of West Chester responded

We are delighted to hear you have been so pleased with service delivered by both Justice and Bill. Many thanks from all of us here at BMW of West Chester!

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