BMW of West Chester - Service Center

Attentive and responsive. The issues with my SUV were quickly diagnosed and addressed. Positive experience. The issues with my SUV were quickly diagnosed and addressed. Positive experience. More

Great customer service by Melissa and communication regarding services Would highly recommend BMW of West Chester regarding services Would highly recommend BMW of West Chester More

Have used them for years. Drive past Union Park BMW to go to this dealership. Drive past Union Park BMW to go to this dealership. More

Great communication! Still waiting or extended warranty fees. BMW was attentive to my needs and called frequently with updates Still waiting or extended warranty fees. BMW was attentive to my needs and called frequently with updates More

Melissa works well with my cars and communicates effectively I had a few others but I will remain with Melissa on going with both my BMW's effectively I had a few others but I will remain with Melissa on going with both my BMW's More

Had a persistent problem that wasn't fixed or diagnosed on my first visit. Joe was very diligent in finding an issue and presenting an option for remedy. He followed up and kept me informed every step of t on my first visit. Joe was very diligent in finding an issue and presenting an option for remedy. He followed up and kept me informed every step of the way. The issue isn't gone but under observation with documentation, and that makes me comfortable. More

Exceeded my expectations and very convenient I have 2 BMWs. I can take them anywhere for an oil change and state inspection. I choose to take them here because of the consistency in service and expectati BMWs. I can take them anywhere for an oil change and state inspection. I choose to take them here because of the consistency in service and expectations More

This dealership is clean, bright, and, breautifully designed. I appreciate the work spaces, offering of the Wi-Fi, and the welcomed snacks and assortment of coffe, juice, and water. designed. I appreciate the work spaces, offering of the Wi-Fi, and the welcomed snacks and assortment of coffe, juice, and water. More

Fast, professional & efficient service. Frank and Bill were respective of my time. Thank you both Frank and Bill were respective of my time. Thank you both More

I was at the dealership waiting for my X3 inspection and emissions and saw a certified preowned X4 in the showroom. I asked Scott about it. He took the time to show me the car, I test drove it and he quickl emissions and saw a certified preowned X4 in the showroom. I asked Scott about it. He took the time to show me the car, I test drove it and he quickly worked up numbers on a trade-in. I traded In my X3 and bought the x4 the next day. He sold me the x3 and I referred my sister to him. She bought an x4. I love working with Scott and I won’t use another salesperson or dealership. He’s efficient, friendly, accommodating, professional and he’s fair. I appreciate that he’s willing to be flexible and generous to get a deal done! More