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BMW of West Chester (formerly Otto's BMW)
West Chester, PA
2,362 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,362 reviews
June 05, 2024
Phil was amazing I’ve bought a few cars from him and he never disappoints. He gets me the best deal and has become more than just my car sells men he is family. I only buy cars from him the very best. Go t never disappoints. He gets me the best deal and has become more than just my car sells men he is family. I only buy cars from him the very best. Go to Phil to get your next car he won’t disappoint you, you will always leave happy. Thank you Phil on my new jeep I love it! More
by Laydee S
Helpful June 04, 2024
One of my best experiences buying a vehicle! Justice was very easy to work with, always followed up and went the extra mile to make sure it was a smooth process. Thank you! Justice was very easy to work with, always followed up and went the extra mile to make sure it was a smooth process. Thank you! More
by Lsavidge
June 04, 2024
One of my best experiences buying a vehicle! Justice was very easy to work with, always followed up and went the extra mile to make sure it was a smooth process. Thank you! Justice was very easy to work with, always followed up and went the extra mile to make sure it was a smooth process. Thank you! More
by Lsavidge
Employees Worked With
June 03, 2024
Great service. Ontome and regular updates. no unwanted upsell. Very knowledgeable and courteous service team. Easy appointment and loaner provided. Ontome and regular updates. no unwanted upsell. Very knowledgeable and courteous service team. Easy appointment and loaner provided. More
by cnraghu19
Verified CustomerJune 03, 2024
Great service from the time my wife and I entered the door. We were lucky enough to have Lauren Pierce as our sales person and she did not disappoint! She even helped customize our X5 to meet our pers door. We were lucky enough to have Lauren Pierce as our sales person and she did not disappoint! She even helped customize our X5 to meet our personal needs. Thanks again and we HIGHLY recommend BMW of West Chester and Lauren More
by cdmckinney2003
Employees Worked With
June 01, 2024
BMW of West Chester is an outstanding dealership! My sales team Scott Gately and Kevin Mahoney are the best. Service experience with Bill Cosenza and Rich Well has been terrific. My sales team Scott Gately and Kevin Mahoney are the best. Service experience with Bill Cosenza and Rich Well has been terrific. More
by BMW DRIVER
June 01, 2024
Ian was fantastic! Super honest, quick to reply and worked with us to get the BMW we wanted for our family. We are in Charlotte NC so a remote purchase can be tricky bu Super honest, quick to reply and worked with us to get the BMW we wanted for our family. We are in Charlotte NC so a remote purchase can be tricky but between pictures, videos, FaceTime and a few touch ups we had our ideal suv in a matter of days! Great process and Ian was amazing! More
by scott.peterson210
Employees Worked With
May 31, 2024
Car was taken care of properly and cleaned up nicely. Very thorough check of the car and specially liked having video clips showing it. Keep up the great work! Very thorough check of the car and specially liked having video clips showing it. Keep up the great work! More
by JAYLIZARDO
May 30, 2024
Very friendly and very helpful for me and I will definitely recommend to everyone I know thank you very much for all of people working in this dealership definitely recommend to everyone I know thank you very much for all of people working in this dealership More
by michel19148
May 30, 2024
Robert was very helpful making my buying experience very pleasant. Went above and beyond to make sure I was happy with my purchase. pleasant. Went above and beyond to make sure I was happy with my purchase. More
by Jgg1020
Employees Worked With
