Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
2,931 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,932 reviews
January 13, 2024
The visit was fine, it took a little longer than expected but I was treated well and was comfortable in the waiting area but I was treated well and was comfortable in the waiting area More
by asanghamd
Verified Customer
January 13, 2024
Sometimes service is slow, loaners and appointments aren't available, and feels like it's more important you you find something to bill them offer great customer service. aren't available, and feels like it's more important you you find something to bill them offer great customer service. More
by DCanuso007
January 13, 2024
Sales experience was quick and smooth. Dealership was immaculately clean and laid out. Staff was friendly. Dealership was immaculately clean and laid out. Staff was friendly. More
by drdavidethomas
January 12, 2024
Scott was amazing from start to finish, very professional, communicated with me throughout the process and was very knowledgeable of BMW. The staff at the dealership was also very helpful throug professional, communicated with me throughout the process and was very knowledgeable of BMW. The staff at the dealership was also very helpful throughout the process and made it an enjoyable experience. More
by Malcolmduffjr
Employees Worked With
Other Employees :
Donna Griffith, Cameron Allen
January 11, 2024
Unfortunately, I my opinion, experiences on both sales and service sides, have taken a downward turn since the sale to Piazza group. I only came back because of Ralph Nofsinger who has consistently provid and service sides, have taken a downward turn since the sale to Piazza group. I only came back because of Ralph Nofsinger who has consistently provided excellent personal service. Purchase paperwork process did not appear organized and was not executed well. More
by funarishopping999
January 06, 2024
My experience with BMW of West Chester was a total pleasure from intro through delivery. Their approach was to work with me constructively on a deal focused on getting to what I wanted. No pressure ta pleasure from intro through delivery. Their approach was to work with me constructively on a deal focused on getting to what I wanted. No pressure tactics. They kept me in the loop on the delivery process as I settled on a car in transit. I couldn’t have driven away happier about the experience. Dan M and Kevin M were both easy to talk with and proactive about communication, keeping me informed throughout. The finance process was smooth and continued the great experience. Thank you to the entire West Chester team! More
by ScotD
January 05, 2024
Hard to get in and no loaners available for us to use during our service during our service More
by jason@jruconstruction.com
January 05, 2024
It was a great experience working with Justice. Many thanks for an easy transaction. Beautiful car! Many thanks for an easy transaction. Beautiful car! More
by DavidD.
Employees Worked With
January 04, 2024
This was the first dealership I went to when searching for my new car. It was a wonderful and streamlined experience. Jordan Adams was very knowledgeable and professional. He answered all of my questions for my new car. It was a wonderful and streamlined experience. Jordan Adams was very knowledgeable and professional. He answered all of my questions and made it known, that if future questions arise, to please reach out. I would definitely recommend this dealership to friends and family in the market for a new vehicle. More
by shannondanielle12047
Employees Worked With
John Keenan, Jordan Adams
January 03, 2024
Always a pleasure working with Frank, he has been excellent in responding to my needs in the past months. excellent in responding to my needs in the past months. More
by gsputnik3
Employees Worked With
