BMW of West Chester

This is now my FOURTH BMW lease/purchase through Scott Gately. I live minutes away from Devon Hill BMW yet I choose to drive 30 minutes each way to Otto's because of Scott and his excellent service. I hig Gately. I live minutes away from Devon Hill BMW yet I choose to drive 30 minutes each way to Otto's because of Scott and his excellent service. I highly recommend him! More

Otto's BMW has provided me with my last three X5's, all have which been amazing experiences! Never a problem with any of them and they have been absolute joys! Ian Welsh is a fantastic person to work wi have which been amazing experiences! Never a problem with any of them and they have been absolute joys! Ian Welsh is a fantastic person to work with. Easy going, no pressure, down to Earth and really looks out for what is best for the customer! I always feel very comfortable, welcome, and appreciated when working with Ian! I cannot express how much he is a big reason why I do my business at Otto's! Thanks Otto's and Ian for another fantastic X5! More

This is my second purchase from Scott G. at Otto's. I drive out of my way past 3 dealerships and it's totally worth it. Scott is the best salesperson for any brand and any dealership that I' at Otto's. I drive out of my way past 3 dealerships and it's totally worth it. Scott is the best salesperson for any brand and any dealership that I've ever encountered, which includes past Audi and MB vehicles. He makes the whole process enjoyable and easy. The dealership's staff are pleasant and the environment is just right; upscale and pleasant, but not stuffy or pretentious. Will continue to return to Scott and Otto's in the future. More

Dan McCloy, my sales rep at Otto’s BMW was an absolute pleasure to work with. From the first call to the minute we drove away, Dan was very knowledgeable, eager, and prompt to answer all our questions, he pleasure to work with. From the first call to the minute we drove away, Dan was very knowledgeable, eager, and prompt to answer all our questions, helpful in assisting us to make the right decision for us, and flexible in getting us the best deal. The excellent experience Dan and his team provided were decisive for us to do business with them and not another dealership! I would highly recommend Dan and Otto's to any of my friends and would love to do business with him, again. More

Best advisor to buy a BMW from! This is our 4th deal and look forward to more with Ian! This is our 4th deal and look forward to more with Ian! More

This was a great experience from start to finish. I walked into the dealership late in the day with my wife looking for a certified BMW. Jay Miller was a great help and went far and beyond to help I walked into the dealership late in the day with my wife looking for a certified BMW. Jay Miller was a great help and went far and beyond to help us get the car we wanted on the same day through all.of the complications with our license and insurance. Noel made the paperwork quick and painless. They both stayed an hour after the dealership was closed to get things completed. Even after everything was done, Jay spent extra time cleaning the vehicle and showing us how everything worked. This was A+ customer service experience and we will be referring Jay, Noel, and Ottos to our friends and family. More

Working with Robert was a pleasure! He was very helpful in expediting the purchase of my X7. Nice to get such personal service as I navigated the financial and legal administrivia. W He was very helpful in expediting the purchase of my X7. Nice to get such personal service as I navigated the financial and legal administrivia. Would highly recommend contacting Robert if you are looking for your next ultimate driving machine. More

Justice is the MAN! No BS. He was helpful, honest and excellent to work with! No BS. He was helpful, honest and excellent to work with! More

This experience was so smooth. Kyle was thorough and communicated the entire process step by step. This dealership was amazing and their entire team is so impressive. I cannot rec Kyle was thorough and communicated the entire process step by step. This dealership was amazing and their entire team is so impressive. I cannot recommend this dealership enough. More

Best experience I have ever had buying a car. Exceptional service in a welcoming atmosphere! Exceptional service in a welcoming atmosphere! More