BMW of West Chester

Excellent service Ian was a pleasure to work with. We needed a diesel car. We were not looking for BMW specifically. We were ready to visit multiple dealership based on Ian was a pleasure to work with. We needed a diesel car. We were not looking for BMW specifically. We were ready to visit multiple dealership based on what we look online. We decided to buy BMW at Otto and didnt look elsewhere because Ian was really great. Ian was very patience in terms of helping us deciding what car suits our need. We were in between 3 series sports wagon, X3 or X5. He explained the features of each car which took about half a day. He also gives us honest responds to our questions. It took us 2-3 times visit until we finally settle our choice of getting an X3. He worked with our work schedule to get the car ready and make the buying process easy. He even called us after we got the car and checked on us if things were going ok It really was just not Ian who gave us a great buying experience, but the whole staff at Otto did. From the receptionist desk to the service staff, everyone was friendly and helpful. The place was really nice too and clean. More

Our experience at Otto's BMW First I would like to say this will be the 3rd BMW we will have serviced at Otto's as well as our second purchase. Our current and past experience wi First I would like to say this will be the 3rd BMW we will have serviced at Otto's as well as our second purchase. Our current and past experience with purchase and service has always been "Excellent" and the facility and details are extremely impressive. Heath Cameron was very professional and thorough in demonstrating the features of our new BMW 328I Xdrive. Heath, Wilmer and the Otto's team went out of their way and worked to insure our purchase and vehicle was perfect at time of delivery. We even received a followup call from Heath to ask how the car performed on our 600 mile return trip home. We will definitely use Otto's for future purchases. Can't say enough about Otto's and Staff. Thank you. More

Great experience! Second time at Otto’s and I can say that both times we have had a great experience with great customer service. From the moment you walk-in, you are g Second time at Otto’s and I can say that both times we have had a great experience with great customer service. From the moment you walk-in, you are greeted with a smile. We have worked with Heath Cameron twice and are have been truly pleased with our purchases! More

Always easy As this is my 4th or 5th car from Otto's, and more specifically, Justice Mogano, it's an easy transaction. In and out without a lot of hassle or waiti As this is my 4th or 5th car from Otto's, and more specifically, Justice Mogano, it's an easy transaction. In and out without a lot of hassle or waiting. The car was what I wanted. I actually traded in two cars on my new one this time and they even made that easy. More

Buying 2018 330xi from otto’s Sales consultant knows his product and worked with us on finding the right car, price and finance options. Check out process was seemless and enjoyabl Sales consultant knows his product and worked with us on finding the right car, price and finance options. Check out process was seemless and enjoyable. More

6th BMW Otto’s is our dealership. They are professional and friendly. From sales to service. The dealership recently went through a massive construction remod Otto’s is our dealership. They are professional and friendly. From sales to service. The dealership recently went through a massive construction remodel over the past couple of years. Even through construction- they made it work for the customer. I dont know how they did it. But now that it’s complete. I see the vision they had from the start. They thought of everything. The place is perfect!! More

Great Experience We’ve purchased and leased from Otto’s. The rep we have worked with on each occasion, Scott Gately, has made each experience smooth, seamless and effi We’ve purchased and leased from Otto’s. The rep we have worked with on each occasion, Scott Gately, has made each experience smooth, seamless and efficient, so much so that we live out of state and continue to return to Otto’s. More

Best car experience. I’ve bought many cars over the years but this was by far the best experience I’ve ever had. Easy, quick and painless. Scott was the consummate profess I’ve bought many cars over the years but this was by far the best experience I’ve ever had. Easy, quick and painless. Scott was the consummate professional. I will only get my BMW’s from Scott and Otto’s! More

Genuis Appointment We had a genius appointment with Brian to show us all the features of our new BMW X3. Brian Menda was extremely knowledgeable and explained every feat We had a genius appointment with Brian to show us all the features of our new BMW X3. Brian Menda was extremely knowledgeable and explained every feature with ease. He also spoke to us in a way that was easy to understand and make sense of all the options. Brian was also friendly and patient. He took his time to help us better make full access of our car. Brian's ability to teach us how to use the features of our new X3 has made us even more excited and happy with our purchase and driving experience. More

Service Just had my wife’s 2016 M235 in for service and can’t say enough about the EXCEPTIONAL SERVICE we received at Otto’s BMW. They always treat my wife & Just had my wife’s 2016 M235 in for service and can’t say enough about the EXCEPTIONAL SERVICE we received at Otto’s BMW. They always treat my wife & I like celebrities and provide us with up to date information and provided us with a loaner which greatly helped with our hectic work schedules. From the moment you pull up to drop your car off your always promptly greeted and then taken to your service advisor in a very timely manner. Special thanks to Joe Izzy (service advisor), Dave Winnemore (Shop foreman), Jake Zimmerman (Shop technician) and Chris Clayton (Service Manager). Thank you all for the great job you did on my wife’s car! We couldn’t be happier! This is why we will continue to patronize Otto’s for sales & service for all of our BMW’s and all future purchasing. Sincerely, A very satisfied customer! Rick & Maryann Bauman. More