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BMW of West Chester
West Chester, PA
3,835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,835 reviews
November 16, 2021
Scots customer service was incredible! First class all the way.!! Ottos customer Service as well the way.!! Ottos customer Service as well More
by Michaelaugello616
Employees Worked With
November 16, 2021
Otto's is always great. The service is good and they are really honest. Justice is one of the best guys I know. An absolute pleasure with whom to do business. really honest. Justice is one of the best guys I know. An absolute pleasure with whom to do business. More
by Jamie51
Employees Worked With
November 15, 2021
This dealership is exceptional. It was so easy to build my new X2 and place my order, and the delivery experience was so luxurious and high end, I thought I was royalty for a day! Thank you Otto's and Ian my new X2 and place my order, and the delivery experience was so luxurious and high end, I thought I was royalty for a day! Thank you Otto's and Ian Martin for providing the best customer experience ever!! More
by PLBurton
Employees Worked With
November 15, 2021
Robert was a pleasure to work with and a real professional. He made it easy to get a deal done for my CPO 4 series! Highly recommend Robert and Otto’s BMW. professional. He made it easy to get a deal done for my CPO 4 series! Highly recommend Robert and Otto’s BMW. More
by Bob Mc
November 13, 2021
Justice provided me a BMW that was made for me. The X4 is our 6th BMW from Otto's. I had a great experience due to Justice's attention to detail and competency. We have been customer of Otto's and Just is our 6th BMW from Otto's. I had a great experience due to Justice's attention to detail and competency. We have been customer of Otto's and Justice for almost 15 years. Outstanding job, team! More
by Lm.dandrea
November 12, 2021
As a local entrepreneur and resident I try to keep it that way. Glad I did so with Ottos. Just got my first BMW from here and I couldn’t be happier. Robert Madden was my client advisor. He was eager to p that way. Glad I did so with Ottos. Just got my first BMW from here and I couldn’t be happier. Robert Madden was my client advisor. He was eager to please, and helped me get the deal done just about remotely due to my staffing shortages and hectic schedule. His communication, willingness to explore options, and overall general attitude were top notch. I intend to recommend anyone I know that is interested in a BMW to Ottos and Robert. Keep up the great work! More
by everikakis
Employees Worked With
November 12, 2021
‘Absolute Pleasure’ working with Scott and Otto’s BMW. 100% Positive Experience. This is my 2nd BMW purchase from Scott and my 4th at Otto’s. No need to go anywhere else! 100% Positive Experience. This is my 2nd BMW purchase from Scott and my 4th at Otto’s. No need to go anywhere else! More
by Jkaspar
Employees Worked With
November 11, 2021
Great experience. Scott was so professional, kind and helpful. The private room with the car was a very cool addition. Thank you! helpful. The private room with the car was a very cool addition. Thank you! More
by Ldelanzo
Employees Worked With
November 11, 2021
This has easily been the most relaxed, easy car buying experience I’ve ever had. Scott Gately was incredibly helpful, informative and most of all laid back and enjoyable to work with. Otto’s did a great j experience I’ve ever had. Scott Gately was incredibly helpful, informative and most of all laid back and enjoyable to work with. Otto’s did a great job getting my car ready on short notice. Overall very happy. More
by TJH
Employees Worked With
November 08, 2021
Lauren help made the process so easy and was willing to go outside of her work schedule to show me the car and test drive it. I was out of town and was afraid the car would be gone and she helped me get ev go outside of her work schedule to show me the car and test drive it. I was out of town and was afraid the car would be gone and she helped me get everything I needed in so I was able to secure it. I would recommend her to anyone! More
by Braihl12
Employees Worked With
