BMW of West Chester

Thank you Robert for your exceptional customer service. From the time we arrived you made us feel welcomed and meet all of our needs in our search of 2 vehicles. I will definitely enjoy my new BMW X3 an From the time we arrived you made us feel welcomed and meet all of our needs in our search of 2 vehicles. I will definitely enjoy my new BMW X3 and my husband his new M4. Milthon and Shirley Rodriguez More

Always exciting to purchase a new BMW Robert was easy to work with & everyone at Ottos does an amazing job of making the customer feel valued & appreciated. Love love love my new BMW- a million thank you’s work with & everyone at Ottos does an amazing job of making the customer feel valued & appreciated. Love love love my new BMW- a million thank you’s More

My experience was great. Lauren was patient, as I thought through models; options ;and timing, while being engaging and knowledgeable. Another positive experience at Otto's Lauren was patient, as I thought through models; options ;and timing, while being engaging and knowledgeable. Another positive experience at Otto's. More

Lauren was wonderful to work with! I drove two hours away to check out the car. Lauren was very welcoming and knowledgeable when I arrived at the dealership. We were able to complet I drove two hours away to check out the car. Lauren was very welcoming and knowledgeable when I arrived at the dealership. We were able to complete all my paperwork via phone and email prior to my visit. This was the most painless car sales experience I ever had. I test drove the car, had my paperwork completed and sale finalized in less than 1 hour. I will definitely reach out to Lauren if I'm in the market for another BMW! More

Perfect transaction, no issues or surprises. No wasting time and the car is perfect! Thanks No wasting time and the car is perfect! Thanks More

Heather (my service rep) provided me with incredible service. She took a proactive approach to communication, looked for ways to create value for me, and ultimately gave me the best experience I’ve ever service. She took a proactive approach to communication, looked for ways to create value for me, and ultimately gave me the best experience I’ve ever had with a dealership. More

Had a really positive experience with Robert and Ottos. Thank you for your time and energy answering our questions and making this purchase an easy one! Thank you for your time and energy answering our questions and making this purchase an easy one! More

Lauren Pierce was an absolute pleasure to work with! Had to wait for my car but Lauren made sure to keep me updated and was always there when I needed her! Picking up the car was effortless and streamli Had to wait for my car but Lauren made sure to keep me updated and was always there when I needed her! Picking up the car was effortless and streamlined. Everyone was friendly and helpful... A wonderful place to buy a car!!! More

Service orientated, honest approach, customer focused. Took care of details painlessly. Would recommend the dealership! Took care of details painlessly. Would recommend the dealership! More

I am just starting to look for a new BMW. My first experience at Otto's was great I was greeted at the front door by Camren who gave me the info I need to narrow down to the type of car that My first experience at Otto's was great I was greeted at the front door by Camren who gave me the info I need to narrow down to the type of car that I would like to have. When I decided on what car I would like Kyle came with me on the test drive to talk about the unique features of the car. Unfortunately, I was not able to make a deal this day because I still need to sell my truck. Once I do I would defiantly return to make a purchase. Date of visit: (07/16/2022) More