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BMW of West Chester

West Chester, PA

4.8
2,873 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,873 reviews

July 05, 2018

Top of the Line Dealer You will not find a better car dealer. Nor will you find a better place to have your car serviced. This is a top-flight dealer. From the dramati More

by pbd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2018 -

BMW of West Chester responded

Thank you for your wonderful review and kind words for our sales and service teams. We're also delighted to hear you enjoyed our newly renovated and expanded facilities. Thanks again for choosing Otto's.

July 02, 2018

Scott is the best Scott Gately is the best car salesperson I have ever dealt with. We have bought many cars over the years (currently have 6 cars) and switch them out More

by ABusacca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

BMW of West Chester responded

We are thrilled to hear Scott has been so effective in assisting you in finding the best BMW to fit your specific needs. Thank you for being a loyal member of the Otto's BMW family.

June 29, 2018

Dream Fulfilled Everyone has their “dream car”. From a young age, I wanted a BMW. It something about the assumed success and hard work associated with a person who po More

by Sarita M.
Recommend Dealer
Yes
Employees Worked With
Heath Cameron
Jun 29, 2018 -

BMW of West Chester responded

It is truly gratifying to hear of a long time dream realized and that we could be a part of that. We are so pleased to hear that Heath was instrumental in assisting you with finding just the right BMW for you. We look forward to many more to come. Enjoy the summer driving season in your X4.

June 28, 2018

Professional Team!!! Ian Martin was our sales representative, a true professional salesman. From the time we entered the dealership to the time we took the delivery he was More

by Ajith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2018 -

BMW of West Chester responded

Excellent! That's our goal for every guest at Otto's BMW. We're delighted Ian M was able to deliver the smooth experience your were looking for.

June 27, 2018

My experience was very good with the service sales guy Service was very professional when I was buying my new car The sales person was very courteous that I was very happy satisfied and pleased More

by MILLSIP1627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2018 -

BMW of West Chester responded

Thank you for your very kind compliments concerning your recent purchase experience. Thanks again for choosing Otto's BMW.

June 26, 2018

An Experience Like No Other Words can't even begin to describe the experience we've had with Otto's BMW and one of their client advisors, Ian Martin. We originally met Ian when w More

by AdrienAcevedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat, Business Manager, Cristina Acosta
Jun 26, 2018 -

BMW of West Chester responded

We are truly thrilled to hear of your wonderful experience working with Ian M and the Otto's team. We're delighted that the distance you traveled to do business with us was an exceptional experience. We look forward to assisting you with all your BMW needs.

June 24, 2018

Great Justice made the buying experience excellent. Straightforward, professional, and Expedient! From first visit to test drive till filling out paperwork, More

by Zim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

BMW of West Chester responded

It is gratifying to hear Justice delivered a great experience for you. That's our goal at Otto's every day. Enjoy the summer driving season.

June 24, 2018

Third car from Otto's Justice did a great job getting this deal done. I bought an older 528i. At delivery the car looked brand new. Justice took his time with us explain More

by VicYo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2018 -

BMW of West Chester responded

Outstanding! Thank you for your recognition of Justice and the service he provided to you. We look forward to working with you again!

June 22, 2018

Purchased a CPO BMW 550XI Ian Welsh is a wonderful sales person to deal with, even considering I was in NYC and he is based 2 hours from me in PA. The car I purchased from Ott More

by jdand2rugrats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Welsh
Jun 22, 2018 -

BMW of West Chester responded

Outstanding! We're happy to hear Ian W was able to make the extra distance you traveled to do business with us worth the trip. Enjoy the summer driving season in your new BMW.

June 21, 2018

Welcoming team Our experience at Otto's was first class. Our sales rep Elena was knowledgeable and helpful through the whole process. The rest of the team was just a More

by aes
Recommend Dealer
Yes
Employees Worked With
Elena Visanescu
Jun 21, 2018 -

BMW of West Chester responded

We're pleased to hear Elena and our entire team were able to deliver an excellent purchase experience for you. Thank you for choosing Otto's BMW!

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