BMW of West Chester

Great service! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! More

I have been a customer of Otto’s BMW since 1992. I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appoi I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appointments with a loaner vehicle were booked out for more than a month. I contacted Chris Clayton and he arranged an appointment for me with service adviser Bill Cosenza. The repairs on my vehicle were extensive, but I knew when I picked up my vehicle the job would be done right. In this present world, people never say “job well done”. Chris Clayton and Bill Cosenza are a credit this organization. These exceptional individuals are exactly why I’d rather drive thirty miles to West Chester than deal with a local dealership in Delaware. More

Very thorough car inspection - appreciate the quickness with which all the services were completed. Thank you with which all the services were completed. Thank you More

Aweful experience. Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service. No follow up from manager or advisor. Didn’t seem to care that I was a long term service client. Will never return. Shame on them More

Love everything about this dealership. .. my salesman, my service rep, the ambiance, the waiting area, the snacks! 😁😁😁 .. my salesman, my service rep, the ambiance, the waiting area, the snacks! 😁😁😁 More

Dan was very helpful from start to finish on our lease buyout transaction. He also provided us with a very nice loaner while the paperwork was being completed. Looking forward to working with him again. buyout transaction. He also provided us with a very nice loaner while the paperwork was being completed. Looking forward to working with him again. More

Outstanding service, with every detail taken care of meticulously. It’s clear why this is the premier place to have your BMW serviced in the entire region. Quality people who care make all the differenc meticulously. It’s clear why this is the premier place to have your BMW serviced in the entire region. Quality people who care make all the difference. More

Dealership was able to get me in due to puncture in tire. They had to order the tire and was back on the road the following day. They had to order the tire and was back on the road the following day. More

Tech was very straightforward and seem to have knowledge. He was respectful and courteous and answered my questions. He was respectful and courteous and answered my questions. More

Mellisa was great to work with. Inspection done in timely matter. Still waiting on a back ordered part to come in. Inspection done in timely matter. Still waiting on a back ordered part to come in. More