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BMW of West Chester
West Chester, PA
4,244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,244 reviews
June 15, 2023
We always get excellent service from the sales and service staff. This is the second vehicle we have purchased from this dealership in less than 2 years. We are very happy with our purchases! service staff. This is the second vehicle we have purchased from this dealership in less than 2 years. We are very happy with our purchases! More
by Cindy Mitchem
Employees Worked With
June 15, 2023
I was treated with respect, constantly getting updates and provided with a loaner for the week while my car was being diagnosed and repaired. and provided with a loaner for the week while my car was being diagnosed and repaired. More
by jonathan.neumark
Verified CustomerJune 15, 2023
Effective and efficient service to maintain my precious M235i. Appreciate your efforts to keep me safely on the road. M235i. Appreciate your efforts to keep me safely on the road. More
by kbwright13
Employees Worked With
June 15, 2023
BMW of West Chester's service department is simply exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and al exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and always willing to go above and beyond to ensure your satisfaction. Whether you're in for routine maintenance or a more complex repair, they handle your vehicle with care and expertise. The waiting area is comfortable and well-appointed, with complimentary refreshments and Wi-Fi to keep you connected. And when your car is ready, it's returned to you in pristine condition. Overall, BMW of West Chester's service department provides a top-notch experience that is unmatched in the industry. If you're in need of service for your BMW, look no further than this outstanding team! More
by JCF
Employees Worked With
Other Employees :
Noel Montesano, John Keenan, Anthony Blubello
June 15, 2023
The coolant light continues to come on even though I was told it was fixed told it was fixed More
by TPSTALEY
Employees Worked With
June 15, 2023
Been with Otto’s for over 20 years and 4 BMW’s, excellent staff and service!! staff and service!! More
by CHIPMURRAY960
Employees Worked With
June 15, 2023
Scott was absolutely fantastic. It was an easy and seamless transaction on my end as the consumer. He was referred to me from a close friend and I am so happy with my experienc It was an easy and seamless transaction on my end as the consumer. He was referred to me from a close friend and I am so happy with my experience. The dealership was extremely clean and everyone I came into contact with were gracious and friendly. I cannot say enough great things. Thank you Scott More
by Abbott0800
Employees Worked With
June 15, 2023
When I got there, too inquire about a preowned certified car I saw on the website they told me it was sold over the weekend and I nearly left but luckily the sales person I end up working with checked on it car I saw on the website they told me it was sold over the weekend and I nearly left but luckily the sales person I end up working with checked on it and found out it was not sold. Nearly walked out of the store. More
by srichno1
June 10, 2023
Always great working with Justice! Service center is also easy to work with for routine maintenance. Service center is also easy to work with for routine maintenance. More
by Ront3
June 08, 2023
Scott was great. Love my new car. A true pride experience love the gay approach to running a car dealership. Happy Pride:) Love my new car. A true pride experience love the gay approach to running a car dealership. Happy Pride:) More
by Tom
Employees Worked With
Other Employees :
Ian Welsh, Noel Montesano, Dan McCloy
