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BMW of West Chester
West Chester, PA
3,927 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,927 reviews
April 30, 2022
Scott was fantastic. Everything went with a level of ease that’s not common with car dealerships based on our past experiences. He made everything seem effortless. We lov Everything went with a level of ease that’s not common with car dealerships based on our past experiences. He made everything seem effortless. We love the Otto’s BMW setting too. Very relaxing.. More
by Sola
Employees Worked With
April 27, 2022
Justice was very helpful and everything fast and easy. I highly recommend working with him. I highly recommend working with him. More
by Joe.durkin215
Employees Worked With
April 26, 2022
Ian Welsh at Otto's BMW made the entire car buying process a pleasure. He was professional, helpful and very friendly. If you are in the market for a BMW I highly recommend that you go see Ian Welsh a process a pleasure. He was professional, helpful and very friendly. If you are in the market for a BMW I highly recommend that you go see Ian Welsh at Otto's BMW, you won't regret it! More
by itsmesilly63
Employees Worked With
Ian Welsh
April 25, 2022
Just completed a purchase of a 2019 330 after finding way too many issues with my old 2010 328. I worked with Lauren, who was fantastic, to narrow down our choices based on our needs. To make things more com too many issues with my old 2010 328. I worked with Lauren, who was fantastic, to narrow down our choices based on our needs. To make things more complicated we actually traded in our other car. Lauren was not fazed by this at all and the whole experience was surprisingly simple and pleasant. The used car inventory that Otto's had was very impressive and allowed us to really get the perfect car for us. More
by jmcneill2022
Employees Worked With
April 23, 2022
Superb sales associates, professional service, and your made to feel like your part of their family. By far the best car buying experience I've ever been a part of. There is no other dealership that has s made to feel like your part of their family. By far the best car buying experience I've ever been a part of. There is no other dealership that has such defining attributes of what you expect from BMW. 👍👍 More
by Danlawrukjr
Employees Worked With
April 21, 2022
From the day I ordered my vehicle my salesperson Lauren was in constant contact. She was thorough and competent, extremely knowledgeable and there for every question or concern. I would highly recommend was in constant contact. She was thorough and competent, extremely knowledgeable and there for every question or concern. I would highly recommend working with her if you need a new car. More
by Aneiman68
Employees Worked With
April 20, 2022
Very friendly and welcoming. Fair price for the car and customer service was top notch. This was our first BMW and we were wowed by the experience. Fair price for the car and customer service was top notch. This was our first BMW and we were wowed by the experience. More
by Klingerarlen
April 20, 2022
Justice is soooo nice! He answered all the questions I have, and help me to change plate! He answered all the questions I have, and help me to change plate! More
by Huangjunfu0115
April 19, 2022
Lauren Pierce Snyder was absolutely amazing to work with: Extremely knowledgeable, resourceful, fast and available literally around the clock to answer questions. Lauren hustles for her clients and her wor Extremely knowledgeable, resourceful, fast and available literally around the clock to answer questions. Lauren hustles for her clients and her work ethic is outstanding. Highly recommend working with Lauren if you have a chance. More
by Jack R.
Employees Worked With
April 19, 2022
Very quick and easy process. Great pricing and knowledgeable staff. Will definitely return here to purchase another vehicle. Great pricing and knowledgeable staff. Will definitely return here to purchase another vehicle. More
by E34whisperer
