BMW of West Chester

I’m a repeat buyer from Lauren Snyder and I couldn’t be happier with both the car and the buying process. Lauren goes above and beyond in customer service and makes the car-buying process less stressful th happier with both the car and the buying process. Lauren goes above and beyond in customer service and makes the car-buying process less stressful than other dealers. I highly recommend Otto’s and Lauren for your next BMW! More

From the minute I walked into the dealership I was treated with the utmost attention. Scott Gately was awesome. He treated me like family. He had total control and knows his product. It was a pleasure treated with the utmost attention. Scott Gately was awesome. He treated me like family. He had total control and knows his product. It was a pleasure doing business with your dealership, and for that reason I’ll be back to Otto BMW for my next car. More

Justice has done great job! He is very details on explanation. He listens to my needs very well. I would like to thank him for his very good advice and help! He is very details on explanation. He listens to my needs very well. I would like to thank him for his very good advice and help! More

Dan understood my timing issues associated with buying my X3 before it is scheduled for shipment to FL. He rapidly organized all aspects of getting the purchase done, getting the car serviced to extend the w X3 before it is scheduled for shipment to FL. He rapidly organized all aspects of getting the purchase done, getting the car serviced to extend the warranty for 2 years, selling 4 tires that were clearly needed, and getting the car washed and cleaned all within 48 hours. This was really impressive and took a big need off my mind. Thank you Dan. More

Otto's is the premier BMW dealership in the Philadelphia area and Ian did a great job with taking my order. Unfortunately, there will be a long wait in getting allocation from BMW and then building my car. area and Ian did a great job with taking my order. Unfortunately, there will be a long wait in getting allocation from BMW and then building my car. More

Lauren was terrific. She was knowledgeable, responsive, candid, and friendly. She made sure I understood my choices, was willing to offer suggestions without being push She was knowledgeable, responsive, candid, and friendly. She made sure I understood my choices, was willing to offer suggestions without being pushy, and kept me informed every step of the way. I found her patient and fast-paced, which is a hard combination to pull off. She was on top of all of the details and paperwork, even nudging my insurance company more than once to send the necessary information. I love the car I picked out, and I enjoyed the process, thanks to Lauren. This was by far the best car-buying experience I have had. More

Great Experience - Scott very proactive salesperson. Good contact and updates on cleaning and readiness of vehicle. Pleasure to work with. Will keep in contact and work with again in future. Good contact and updates on cleaning and readiness of vehicle. Pleasure to work with. Will keep in contact and work with again in future. More

Dan helped me purchase my first BMW! I am very pleased with my experience. He made sure I got what I really wanted and didn’t make me feel pressured in any way. I appreciated his advice I am very pleased with my experience. He made sure I got what I really wanted and didn’t make me feel pressured in any way. I appreciated his advice and would recommend him to anyone considering buying a BMW. Dan made this process feel like we were working with a friend. He made sure everything was ready in advance on the big day. Thank you Dan for all of your help! More

Scott is a pro at what he does. He is friendly, responsive and never over promises. Otto’s as a dealership is among the best I’ve ever dealt with. This is my 6th BMW from Otto’s ( He is friendly, responsive and never over promises. Otto’s as a dealership is among the best I’ve ever dealt with. This is my 6th BMW from Otto’s (and Scott Gately) and I’ve been thrilled with every sale and delivery. More

This is the second bmw I’ve purchased from Otto’s and Ian Welsh. The experience has been consistently great. Ian is knowledgeable and made the car-buying experience easy. The fact that Otto’s is not takin Welsh. The experience has been consistently great. Ian is knowledgeable and made the car-buying experience easy. The fact that Otto’s is not taking advantage of the current supply chain challenges as many other dealers are doing with prices in excess of msrp, speaks to the integrity of the company. Additionally, my experience with the service team has been excellent. More