BMW of West Chester

Top of the Line Dealer You will not find a better car dealer. Nor will you find a better place to have your car serviced. This is a top-flight dealer. From the dramati You will not find a better car dealer. Nor will you find a better place to have your car serviced. This is a top-flight dealer. From the dramatic new facility, your greeting at the door, to the excellent sales representatives and service staff, you would hard-pressed to find a better dealership anywhere. Ian Martin, my client advisor, was knowledgeable, efficient and professional throughout the process and I would recommend him highly. Top of the line service with competitive pricing is hard to beat. More

Scott is the best Scott Gately is the best car salesperson I have ever dealt with. We have bought many cars over the years (currently have 6 cars) and switch them out Scott Gately is the best car salesperson I have ever dealt with. We have bought many cars over the years (currently have 6 cars) and switch them out frequently so I am generally buying at least one car every year (sometimes more). We have gone to many dealerships and worked with many salespeople, and I can honestly say that Otto's BMW, and Scott Gately more specifically, is THE best that I have dealt with. Scott took the time to ask some questions and really understand what I was looking for, what was important to me (what's critical vs what's a nice to have, and what I definitely didn't want) and then did the research and came back to me with a car and a deal that fit exactly what we wanted. We have since bought 4 cars from Scott and every deal is equally as stress free and pleasant an experience that one could hope for. If you are looking for a BMW, there is only one place to go. Go see Scott, you will thank me later. More

Dream Fulfilled Everyone has their “dream car”. From a young age, I wanted a BMW. It something about the assumed success and hard work associated with a person who po Everyone has their “dream car”. From a young age, I wanted a BMW. It something about the assumed success and hard work associated with a person who possesses a BMW that I love. I have always been a hard-working, independent person, and I wanted a car that reflected that. With each car I purchased, I tried to get closer to my dream of having a BMW. Taking the suggestion of a friend, I decided to lease my first BMW. It was not with Otto’s and was a vehicle “basic” model with no upgrades. I began taking my car to Otto’s for service, and I was introduced to Heath. He helped me get out of my first BMW and into a new, loaded BMW with almost the same payment! Today, I leased my 3rd BMW and I must say, it is truly a dream fulfilled! It is everything I would want in a car- all of the upgrades, shiny exterior and the overall luxury typically associated with having a BMW. I could hardly sleep with the excitement of picking up my new car; and it is all because of the care and attention from Heath. He stayed within my budget, listened to my needs, did not force/push me in any direction financially, and made the seemingly unattainable, attainable. I am beyond thankful for Heath and how he was able to find my new 2018 X4 w/everything I wanted at a down- and monthly payment that I could afford! I don’t even know how he did it, but I will NEVER go to anyone else! Heath truly cares, listens and helps in every way. He’s accessible- and not just during the purchasing timeframe. I’ve called him with questions over the years, and he was always available to answer any questions. 2nd car down, many more to go. Thank you, Heath! It is truly a dream fulfilled. More

Professional Team!!! Ian Martin was our sales representative, a true professional salesman. From the time we entered the dealership to the time we took the delivery he was Ian Martin was our sales representative, a true professional salesman. From the time we entered the dealership to the time we took the delivery he was helping us. He showed tremendous patience in answering all our questions and explaining different options.Overall experience was so smooth..Keep it up. More

My experience was very good with the service sales guy Service was very professional when I was buying my new car The sales person was very courteous that I was very happy satisfied and pleased Service was very professional when I was buying my new car The sales person was very courteous that I was very happy satisfied and pleased More

An Experience Like No Other Words can't even begin to describe the experience we've had with Otto's BMW and one of their client advisors, Ian Martin. We originally met Ian when w Words can't even begin to describe the experience we've had with Otto's BMW and one of their client advisors, Ian Martin. We originally met Ian when we saw the dealership on the way back up to New York City and wanted ask a few questions about potential models as well as the newest model at the time, the X2. The professionalism, and attention to detail was apparent from the start. Ian treated us not only as customers but as friends. He answered every question we had honestly, and we never felt pressured to make any decisions then and there. It was really as if we were just having a chat with someone we knew. We left that day with a good impression of the customer service Otto's BMW had to offer, and held the location in high regards ever since. Sometime after our initial visit, we decided that we were interested in financing a BMW X5. We visited a few local dealers but didn't feel satisfied with what we found. I remembered how Ian treated us and made an effort to give him a call about what we were looking for. Ian came back to us some time later with a vehicle that had just about, if not everything we were looking for. He lead me through every step of the process and explained every bit of information in great detail, as soon as I asked him. Nothing ever felt confusing or frustrating when speaking with him. Eventually, we made plans to see the vehicle and potentially seal the deal as soon as we could. Our second visit was better than the first. We were greeted warmly by the attendant at the desk and sat in the waiting area, a bright and open space among a handful of the dealers premiere cars. Soon after, Ian greeted us and lead us to the delivery room where our X5 was waiting. In the room, the car was clean and shining, with a wonderful delivery note on a pedestal personally addressed to me just in front of it. The letter showed to me that Otto's always went the extra mile. Ian went through every aspect of the car and answered each and every question we had without fail. The car was exactly what we were looking for, and was exactly as Ian described it. We moved forward with the deal and spoke to Ian's business manager, Pat. Pat broke any and every thing we wanted to know about the financial part of the process down into information anyone could understand. Once the financial part of the deal was done, Ian introduced us to Cristina, who showed us to our vehicle and guided us through all the features the car had to offer, including things we didn't even know it had. Cristina was not only enthusiastic, but just wonderful to speak to. We kept being blown away by the quality of the customer service, and the personal attention offered by Otto's. Otto's BMW had the presence and quality of service expected from something like a large tech company, something we never expected from a car dealer. At the end of the day, we knew we made the right choice in calling Ian. The reason we were so adamant on going to Ian was because of that first visit. We knew after our first visit that Otto's BMW had something different to offer. We're looking forward to the next one! More

Great Justice made the buying experience excellent. Straightforward, professional, and Expedient! From first visit to test drive till filling out paperwork, Justice made the buying experience excellent. Straightforward, professional, and Expedient! From first visit to test drive till filling out paperwork, going over car features and functions, and taking ownership, justice provided impeccable customer service. Bravo Zulu! More

Third car from Otto's Justice did a great job getting this deal done. I bought an older 528i. At delivery the car looked brand new. Justice took his time with us explain Justice did a great job getting this deal done. I bought an older 528i. At delivery the car looked brand new. Justice took his time with us explaining all the features of the vehicle. We spent less than 20K but were treated like we spent 80k! Thats what you get from Justice and Otto's. Look forward to our next purchase. Wife's chevy lease is over February 2019. More

Purchased a CPO BMW 550XI Ian Welsh is a wonderful sales person to deal with, even considering I was in NYC and he is based 2 hours from me in PA. The car I purchased from Ott Ian Welsh is a wonderful sales person to deal with, even considering I was in NYC and he is based 2 hours from me in PA. The car I purchased from Otto's BMW was second to none. It was delivered in pristine condition, staged in a "special viewing room" with my name highlighted in a frame to welcome me to the dealership (I even took a photo). The vehicle was just as Ian described, if not better. I would recommend Otto's BMW in a heartbeat! I noticed a very, very minor "scratch" on the rear bumper and Ian went to his desk and touched it up in front of me like it it never existed. Even gave me the BMW touch-up paint to go in Alpine White. My "run flats" are filled with "nitrogen" which work like a charm dealing with the challenging roads of NYC. AAA+ and highly recommended dealership! More

Welcoming team Our experience at Otto's was first class. Our sales rep Elena was knowledgeable and helpful through the whole process. The rest of the team was just a Our experience at Otto's was first class. Our sales rep Elena was knowledgeable and helpful through the whole process. The rest of the team was just as great, they had the car prepped and ready to the finance team being on top of the necessary paperwork. Overall a great experience and they kept the purchase process moving smoothly. More