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BMW of West Chester

West Chester, PA

4.8
2,867 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,867 reviews

June 24, 2018

Great Justice made the buying experience excellent. Straightforward, professional, and Expedient! From first visit to test drive till filling out paperwork, More

by Zim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

BMW of West Chester responded

It is gratifying to hear Justice delivered a great experience for you. That's our goal at Otto's every day. Enjoy the summer driving season.

June 24, 2018

Third car from Otto's Justice did a great job getting this deal done. I bought an older 528i. At delivery the car looked brand new. Justice took his time with us explain More

by VicYo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2018 -

BMW of West Chester responded

Outstanding! Thank you for your recognition of Justice and the service he provided to you. We look forward to working with you again!

June 22, 2018

Purchased a CPO BMW 550XI Ian Welsh is a wonderful sales person to deal with, even considering I was in NYC and he is based 2 hours from me in PA. The car I purchased from Ott More

by jdand2rugrats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Welsh
Jun 22, 2018 -

BMW of West Chester responded

Outstanding! We're happy to hear Ian W was able to make the extra distance you traveled to do business with us worth the trip. Enjoy the summer driving season in your new BMW.

June 21, 2018

Welcoming team Our experience at Otto's was first class. Our sales rep Elena was knowledgeable and helpful through the whole process. The rest of the team was just a More

by aes
Recommend Dealer
Yes
Employees Worked With
Elena Visanescu
Jun 21, 2018 -

BMW of West Chester responded

We're pleased to hear Elena and our entire team were able to deliver an excellent purchase experience for you. Thank you for choosing Otto's BMW!

June 19, 2018

Highly recommend Otto’s & Heath Cameron I was not planning on buying another car anytime soon but my 2009 BMW 128i wasn’t going to pass state inspection and would cost me almost as much to f More

by RachaelFerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Pinkerton, Melissa Gibson , Heath Cameron
Jun 19, 2018 -

BMW of West Chester responded

Thank you for your wonderful compliments for Heath for his able assistance in finding the right BMW for you when you weren't anticipating a purchase. We're so pleased to hear of your excellent experience with both our sales and service teams. Thank you again for being a loyal member of the Otto's BMW family.

June 17, 2018

Very professional! Our advisor Heath was excellent through out the process. He was very quick to respond to questions and worked to find discounts I was not aware I was More

by N1lul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Cameron
Jun 18, 2018 -

BMW of West Chester responded

We're happy to hear that Heath was an excellent source of information and made the purchase process easy for you. Enjoy the summer driving season!

June 16, 2018

Friendly Service Friendly, knowledgeable, and responsive staff made my buying experience easy and a total pleasure. I would come back to Otto’s anytime I wanted to buy More

by TTTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Pinkerton, Elena Visanescu
Jun 18, 2018 -

BMW of West Chester responded

Excellent! We're delighted to hear you have had great experiences with both our sales and service teams. Thanks again for choosing Otto's.

June 16, 2018

Wonderful service, great car This is my second bmw from Otto’s and I won’t go anywhere else. Service is spectacular, especially from Scott Gately who not only has extensive knowle More

by Linda S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

BMW of West Chester responded

Thank you for the nice review! That's the Otto's way of doing business - creating relationships!! And the occasional fashion statement ;).....

June 14, 2018

Wonderful buying experience Just purchased a 2015 3 series from Otto’s BMW. Elena was amazing from beginning to end. Had a smooth and hassle free experience. Would highly recomme More

by Klewis
Recommend Dealer
Yes
Employees Worked With
Elena Visanescu
Jun 14, 2018 -

BMW of West Chester responded

Thank you for the excellent review. It is gratifying to hear Elena was able to deliver a great experience for you. Enjoy the summer driving season!

June 12, 2018

Best car buying experience ever My recent buying experience with Scott Gately at Otto's BMW was hands down the best car buying experience I have had. Scott was professional, low-pre More

by augerjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2018 -

BMW of West Chester responded

Wonderful to hear! Buying a car should be a fun experience - at Otto's, we strive to deliver joy to all of our customers!

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