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BMW of West Chester
West Chester, PA
4,270 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,270 reviews
June 17, 2023
Dealership was friendly; not pushy. They were very responsive to questions and proactive in completing paperwork before I arrived to take delivery. Experience was smooth. They were very responsive to questions and proactive in completing paperwork before I arrived to take delivery. Experience was smooth. More
by Eric
Verified CustomerEmployees Worked With
Dan Stangl
June 17, 2023
Frank Adinolfi has been my service advisor for many years. He is personable and knowledgeable with many years of experience. years. He is personable and knowledgeable with many years of experience. More
by odipaco
Employees Worked With
June 16, 2023
Excellent service focus on the customer. They are looking to find the car that you want. They are looking to find the car that you want. More
by ryan.stiltner
June 16, 2023
This my second car in 2 years with Scott and Otto's. Just the name changed. You get the same great service with great team. Appreciate your efforts in making customer experience a priority. Just the name changed. You get the same great service with great team. Appreciate your efforts in making customer experience a priority. More
by cnraghu
Employees Worked With
June 16, 2023
Very good experience an very god service i am happy with the dealer i like bmw dealer the dealer i like bmw dealer More
by Robby
June 16, 2023
I came into Otto's to pick up my 2022 430i from the service department and while wandering around the new car showroom, I noticed Robert was at his desk. Since he was available, I started asking some q service department and while wandering around the new car showroom, I noticed Robert was at his desk. Since he was available, I started asking some questions and despite the fact that I had no intention of buying a new car, I took a liking to Robert immediately. I ended up purchasing a brand new 2024 Competition M 4series convertible which would likely not have happened if not for my chance encounter with Robert. I had a request that was unavailable for my new car, but when I picked up the car, Robert had that request already installed, a great surprise. Robert is a quality individual who would be an asset to any employer. More
by Jim B
Employees Worked With
June 16, 2023
All very professional and customer friendly. This is the sixth vehicle I have purchased from BMW of West Chester and have had nothing but pleasant experiences. The service department is A #1!!! This is the sixth vehicle I have purchased from BMW of West Chester and have had nothing but pleasant experiences. The service department is A #1!!! More
by ROLIVER0
June 16, 2023
Great experience. Jay makes the purchase of a new car a truly enjoyable experience. This is the fourth BMW we have purchased from him. Jay makes the purchase of a new car a truly enjoyable experience. This is the fourth BMW we have purchased from him. More
by ldgreensniffles
June 16, 2023
Dan and the Team were great. Thank you all very much. Glad I meant Dan! Thank you all very much. Glad I meant Dan! More
by highheelsmancini
June 16, 2023
Great service! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! More
by cdoc1267
Employees Worked With
Other Employees :
Noel Montesano, John Keenan, Anthony Blubello
