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BMW of West Chester
West Chester, PA
3,482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,482 reviews
November 06, 2020
Awesome experience from start to finish! Scott is very Awesome experience from start to finish! Scott is very knowledgeable and works hard to ensure each car buying experience goes perfectly. This adde Awesome experience from start to finish! Scott is very knowledgeable and works hard to ensure each car buying experience goes perfectly. This added to Ottos beautiful faculty and friendly staff makes it a no brainer when it comes to dealerships. 4th car from Ottos, 3rd working with Scott, wouldn’t go anywhere else. More
by Lora B
November 05, 2020
Purchased an X5 from Ian Martin. Our experience from start to finish was extraordinary. The ultimate Client Advisor selling the Ultimate Driving Machine, perfect combination!! start to finish was extraordinary. The ultimate Client Advisor selling the Ultimate Driving Machine, perfect combination!! More
by f.baldassarre
November 03, 2020
Jay and Noel were a pleasure to work with in purchasing an X5. We are repeat customers and do not consider any other BMW dealerships. an X5. We are repeat customers and do not consider any other BMW dealerships. More
by sdooley
October 31, 2020
Scott was efficient and helpful. He has lots of knowledge on the car and was very patient answering my questions. This was my easiest car purchase ever. Highly recommend Scott and Otto’s knowledge on the car and was very patient answering my questions. This was my easiest car purchase ever. Highly recommend Scott and Otto’s More
by Peggyb1218
Employees Worked With
October 30, 2020
Scott is first a friend and then a salesman. He truly wanted us to make the best decision for us, which is exactly what you want. Very knowledgeable and fun throughout the whole process! wanted us to make the best decision for us, which is exactly what you want. Very knowledgeable and fun throughout the whole process! More
by Fintan
October 29, 2020
Best dealership I have ever purchased a car from. I have purchased 5 new cars here and have loved every one of them. Best service also. purchased 5 new cars here and have loved every one of them. Best service also. More
by arletterjohnson
October 29, 2020
Justice is wonderful to work with in every aspect. He is extremely knowledgeable and professional and takes care of every detail of the purchase with perfection. Otto's customer service team is outstanding extremely knowledgeable and professional and takes care of every detail of the purchase with perfection. Otto's customer service team is outstanding and always ensure that your service visit is a comfortable experience. More
by Cconron
October 28, 2020
Personable, professional, and knowledgeable; Scott Gately made my experience buying a certified pre-owned X5 smooth, fast and fair; providing multiple deal options with complete transparency. made my experience buying a certified pre-owned X5 smooth, fast and fair; providing multiple deal options with complete transparency. More
by Matthew Taylor
Employees Worked With
October 27, 2020
We are repeat customers who have been extremely pleased with the sales and service departments at Otto’s BMW. We intend to continue to purchase or lease our cars there. with the sales and service departments at Otto’s BMW. We intend to continue to purchase or lease our cars there. More
by Bonzo4000
Employees Worked With
October 26, 2020
Scott was great. Extremely knowledgeable and professional. I was comparing BMW to Audi and Scott’s performance was a big reason I chose BMW. Thanks. professional. I was comparing BMW to Audi and Scott’s performance was a big reason I chose BMW. Thanks. More
by Michaelh
Employees Worked With
