BMW of West Chester

9th car from Scott! When purchasing a car, the typical experience is one that most fear as they enter a dealership. Not with Scott, not with Otto's. Time attention an When purchasing a car, the typical experience is one that most fear as they enter a dealership. Not with Scott, not with Otto's. Time attention and genuine appreciation for his clients and his business are evident within minutes of meeting. No pressure, no tricks, no gimmicks. Scott actually takes the time to learn what his clients wants and needs are, and assists in finding the right vehicle for them, not just a vehicle that he needs to sell. This being our 9th vehicle with Scott for our family, it was as simple a phone call, test drive and quick write up. Could not be happier with the experience again, and would absolutely recommend Scott to everyone! (as I already do!) More

Impressive The sales process was easy and no pressure. Brian answered my questions and did that was asked. In addition, I had to return for service after a week The sales process was easy and no pressure. Brian answered my questions and did that was asked. In addition, I had to return for service after a week to handle a couple small items. That process could not have been better. Kudos to Brian DiPaolo, Melissa Gibson and the service department. Could not have asked for more. Will wholeheartedly recommend. More

Ian has sold or lease several cars to me and my family and he is a pleasure to work with. He is honest and forthright and we will continue to work with him. I just leased a vehicle and my wife is now look and he is a pleasure to work with. He is honest and forthright and we will continue to work with him. I just leased a vehicle and my wife is now looking to upgrade and Ian will be our contact. More

The best experience I ever had at a car dealership Scott Gately was knowledgeable about the brand and the vehicle. He was able to advise what packages worked best to get the options that were important Scott Gately was knowledgeable about the brand and the vehicle. He was able to advise what packages worked best to get the options that were important to me at the best price. He said he would give me his best deal upfront and he did. The dealership and their customer service were impressive. Anyone considering a BMW should work with him, he will change you mind about the car buying process. More

Fantastic and easy experience I highly recommend working with Scott at Otto's BMW. He was extremely responsive when I inquired about my car, and was straightforward and easy-going I highly recommend working with Scott at Otto's BMW. He was extremely responsive when I inquired about my car, and was straightforward and easy-going when I asked for details. The entire process was smooth, and I was in-and-out - no games or surprises. Great experience, and I'd 100% go to Scott for my next purchase. More

Easiest car purchase EVER. My wife and I both purchased cars from Ian Welch this year. Ian was professional, low pressure and gave us both incredible deals. All around a great My wife and I both purchased cars from Ian Welch this year. Ian was professional, low pressure and gave us both incredible deals. All around a great experience. More

Ian Welsh was courteous and professional. He was willing to work with me until I got the best deal possible. I highly recommend anyone looking into buying a BMW in the tristate area to go see Ian before any to work with me until I got the best deal possible. I highly recommend anyone looking into buying a BMW in the tristate area to go see Ian before anyone else. More

Great experience! I knew what I was looking for and the Ottos team made the experience great! As a previous BMW owner, I had no questions about the car. The service rec I knew what I was looking for and the Ottos team made the experience great! As a previous BMW owner, I had no questions about the car. The service received at Ottos was the determining factor...top notch! More

Incredible experience purchasing a car and the Ottos rep Lorenzo was polite, informative and very accommodating. Totally recommend this dealership both for sales and their service department! Lorenzo was polite, informative and very accommodating. Totally recommend this dealership both for sales and their service department! More

Customer Satisfaction A+ Great dealership. Very accommodating and personable sales people and management. Everyone worked with me to get me the kind of car I wanted at the r Great dealership. Very accommodating and personable sales people and management. Everyone worked with me to get me the kind of car I wanted at the right price. It was then delivered in impeccable condition in a dedicated new car delivery area. This is my 3rd or 4th purchase from Otto's. Very satisfied customer. More