BMW of West Chester

Worked with Rob at Otto BMW. He made the experience of buying a car incredibly easy and was able to get me in the car I wanted at a great price. buying a car incredibly easy and was able to get me in the car I wanted at a great price. More

Brian Dipaolo and Noel Montesano at Ottos provided prompt and professional service at Ottos comfortable and attractive dealership. I was impressed with their careful attention to detail and will not hesitate and professional service at Ottos comfortable and attractive dealership. I was impressed with their careful attention to detail and will not hesitate to recommend them in the future. More

I was looking for a car after my car was totaled in an accident. Scott was Efficient and responsive. Great customer service. No pressure process. accident. Scott was Efficient and responsive. Great customer service. No pressure process. More

Excellent Buying Experience We found an X3 we were interested in doing an internet search. Since we live 400+ miles from Otto's we contacted Justice Mogano by phone. He was e We found an X3 we were interested in doing an internet search. Since we live 400+ miles from Otto's we contacted Justice Mogano by phone. He was extremely helpful, answering all of our questions and sending pictures in a very timely manner. Justice also arranged delivery of the X3 to Michigan. It arrived in excellent condition. We couldn't be more satisfied with our Otto's experience. More

Service on vehicle and Genius troubleshooting Bill Cosenza is the ultimate professional. Love him!! Also Jessie from computer dept helped me fix my x1 issue with cell info. He was terrific. Ian i Bill Cosenza is the ultimate professional. Love him!! Also Jessie from computer dept helped me fix my x1 issue with cell info. He was terrific. Ian is my go to..he sold me my car. Wonderful guy, thoughtful and very courteous. Knows his stuff! Regards, Lynn Chiappetta More

Exceptional BMW Concierge Services onsite & at home Mohammed Elnaboulsi is an outstanding concierge professional for BMW new car clients. He listens attentively and demonstrates care to is clients, resp Mohammed Elnaboulsi is an outstanding concierge professional for BMW new car clients. He listens attentively and demonstrates care to is clients, responds with a death of knowledge and practical strategies to maximize your initial BMW car driving experience. I particularly appreciated the home in-car practical meeting session to address questions and to discover more about the car beyond the manual descriptions. Mohammed demonstrates his passion, expertise, knowledge and ability engage with customers with positive impact. Thanks to him, I discovered more about the functions and benefits of my new car - reinforcing my choice to change from my loyalty to another European car to a BMW for 2020 onwards. More

good buying experience with no pressure I was looking for a used X3 and found one at Otto's. The sales people were helpful without pressure to buy and were there anytime I had a question. D I was looking for a used X3 and found one at Otto's. The sales people were helpful without pressure to buy and were there anytime I had a question. Delivery was easy with basic instruction given on the car's operating systems. I know I can go back with any questions or problems. More

Our experience at Otto BMW was excellent. Very friendly staff. Allowed us to review the inventory on our own which is always great. Once we started asking questions about the vehicles, Scott assisted u staff. Allowed us to review the inventory on our own which is always great. Once we started asking questions about the vehicles, Scott assisted us with the utmost professionalism. You could tell that Scott thoroughly enjoys his job and believes in the BMW product. After comparing a couple of models we made our decision to purchase. Scott made the purchase process a breeze making it all the more enjoyable. While Scott was finishIng up the paperwork, Mohamad, our assigned tech expert reviewed all of the features with my wife and I making sure we understood how to operate all of the hardware and software features of the vehicle. He was excellent and patient while answering all of our follow up questions. I would highly recommend Otto BMW the next time you’re in the market for a new vehicle. More

Third time buying a bmw from ottos . Went to other dealerships just to compare and there is no comparison . Scott Gately in sales will take care of you and always goes the extra mile . Rob in service dealerships just to compare and there is no comparison . Scott Gately in sales will take care of you and always goes the extra mile . Rob in service is great! Everyone is super friendly and accommodating . More

Car Purchasing Made Easy and Without Stress This is the second time I worked with Scott Gately and his team. I purchased a car from him in 2014 and liked the stress-free experience. When I was This is the second time I worked with Scott Gately and his team. I purchased a car from him in 2014 and liked the stress-free experience. When I was in the market for a new BMW, I called him and he promptly arranged a meeting. Within 30 minutes we had the whole deal arranged. It is a pleasure working with someone who knows what they are selling. When I picked up the car, Jesse Hatten walked me through the menus and helped get my car set up. It was a pleasure working with him. He knew his stuff! Furthermore, I have been taking my cars there for years for service. It is always friendly, professional and I don't feel I am overcharged for work. In fact, several of the employees found ways to reduce the cost of repairs (coupons, specials, etc.). That makes me want to go back since they value my return business. I especially like Bill Cosenza. He is honest and I trust him. And the thing I was most impressed with? They sent me a video of the underside of my car, clearly explaining what needed repair and showing me. I was impressed. More