BMW of West Chester

Scott Gately is the BEST!!! It was a pleasure to work with Scott Gately on the purchase on a 2020 X5 M50i. Scott was GREAT, extremely knowledgeable and easy to work with. The s It was a pleasure to work with Scott Gately on the purchase on a 2020 X5 M50i. Scott was GREAT, extremely knowledgeable and easy to work with. The sales transaction was fair and transparent. Scott loves what he does and his enthusiasm and love of the BMW product is apparent. Overall, this was by far the best car purchasing experience I have ever had and will recommend Scott and Otto's to all of my family and friends!!! More

Mohammad was great! Mohammad was instrumental in helping us decide on a X5. After many test drives we decided that a new vehicle vs used is what we were looking for. Mo Mohammad was instrumental in helping us decide on a X5. After many test drives we decided that a new vehicle vs used is what we were looking for. Mohammad was very knowledgeable and he was able to answer all our questions. It was truly a pleasure to work with him. More

I can't think of perfect word to describe the service I I can't think of a perfect word to describe the service I received at Otto's BMW, but all I can say is (WOOOW!). My salesman was Ian Martin. Ian Ma I can't think of a perfect word to describe the service I received at Otto's BMW, but all I can say is (WOOOW!). My salesman was Ian Martin. Ian Martin is not just a salesman, but he is well informed about cars, very professional, and he made my wife and I feel welcomed at Otto's BMW. When I got to Otto's BMW I thought I was just gonna do a drive test. However, after Ian had explained to me how good the car I wanted to buy was, I was able to make a decision right away and the following morning we were able to put a deposit to hold the car. Of-course, we purchased the vehicle three weeks after my initial visit, but these three weeks felt like it was just four days because Ian was always in-touch with updates. Last but not least, kudos to Mohammad Elnaboulsi for a quick tutorial about the vehicle. He knows his job. Shepherd and Mercy. More

I bought my first BMW from Heath about 10 years ago and could not have been more impressed/satisfied with how things were handled. Over the years and as a "car guy", I would often stop into Otto's and che could not have been more impressed/satisfied with how things were handled. Over the years and as a "car guy", I would often stop into Otto's and check out the newest BMW offerings and Heath was always happy to help, even if I was just browsing. The time had come in late 2019 to buy the better half a new vehicle and we found the perfect X3 for her. It just so happens Otto's also had a mint, used Mazda3 hatchback on the lot that we were interested in, as well. A quick appointment and a few days later and we had a fantastic deal on both a 2019 BMW X3 and 2016 Mazda3...as well as a more than fair deal on our trade in. Heath even contacted us a few months later to come in and pick up the second Mazda key that we all thought was lost, but turned up...saving us time/money on getting a new one. From beginning to end, the process was easy, quick and all handled by Heath. He's always available and I could not recommend Heath more to anyone I know looking for a new or used vehicle, BMW or anything else on Otto's lot. Thanks, Heath!!! More

My experience in working with the Sales and Service folks has been great. Heath was my sales rep for my newest vehicle and Frank A is my service rep. Once I had an opportunity to get acclimated with my new has been great. Heath was my sales rep for my newest vehicle and Frank A is my service rep. Once I had an opportunity to get acclimated with my new vehicle, Jesse met with me a few weeks later to answer all my questions. He's very professional and patient (I had a lot of questions!) Thank you for making this experience an enjoyable one! More

Best Experience buying a car! My salesman Ethan Lilly was wonderful! No high pressure tactics and truly took the time to help me make the decision to get a vehicle that was right My salesman Ethan Lilly was wonderful! No high pressure tactics and truly took the time to help me make the decision to get a vehicle that was right for me. I got an excellent deal! And delivery of the vehicle was quick and smooth. I would highly recommend Ethan and Otto's BMW. More

Excellent Our salesman Scott, put me in the perfect car right on first try. Love it! Jesse went out of the way to stop by my house after his work day to set the Our salesman Scott, put me in the perfect car right on first try. Love it! Jesse went out of the way to stop by my house after his work day to set the garage door opener in the car. Very grateful. Thank you! More

We Loved Otto's No pressure Excellent welcome My husband and I traveled to Otto's dealership after visiting many others. We were pleased with the customer service No pressure Excellent welcome My husband and I traveled to Otto's dealership after visiting many others. We were pleased with the customer service we received and the smooth, issue free purchase of our beautiful BMW! Thank you Justice! More

Mohammad is extremely knowledgeable on the features of my Mohammad is extremely knowledgeable about the features of my new X7!. He is great to work with, friendly, patient and nice. He made the transition to Mohammad is extremely knowledgeable about the features of my new X7!. He is great to work with, friendly, patient and nice. He made the transition to my new car very easy! More

Scott is amazing. He made the car buying process as smooth as possible. He is beyond knowledgeable about the vehicles at Otto’s. Very professional yet down to earth. I will never go elsewhere!! I boug smooth as possible. He is beyond knowledgeable about the vehicles at Otto’s. Very professional yet down to earth. I will never go elsewhere!! I bought my first BMW thanks to Scott and Rich! Thank you to all at Otto’s. More