BMW of West Chester

Quality service and experience even during crisis Ordering a new vehicle is always fun but the pandemic made delivery wait time longer than normal. Ian stayed connected with me all throughout March an Ordering a new vehicle is always fun but the pandemic made delivery wait time longer than normal. Ian stayed connected with me all throughout March and April until the new delivery date! On pick up day, he took the time to demonstrate the cool new features and help me program the car for a ready to go experience. Ian always delivers on quality service and so does Otto's! More

given the circumstances it was a very satisfying experience JUSTICE AND JOHN WERE EXCEPTIONAL IN THEIR WORK WITH ME GIVEN AND PANDEMIC AND PERSONAL CRISIS I WAS EXPERIENCING AT THE TIME. THANK YOU ALL. JUSTICE AND JOHN WERE EXCEPTIONAL IN THEIR WORK WITH ME GIVEN AND PANDEMIC AND PERSONAL CRISIS I WAS EXPERIENCING AT THE TIME. THANK YOU ALL. More

Extra mile to deliver during the pandemic I visited Otto's in February and ordered a custom vehicle. The vehicle was constructed in March and I followed its progress on-line. Unfortunately, I visited Otto's in February and ordered a custom vehicle. The vehicle was constructed in March and I followed its progress on-line. Unfortunately, Pennsylvania ordered a shut down of non-essential businesses. The vehicle was delivered to the dealer during the shutdown. Once Pennsylvania allowed dealers to close and deliver vehicle sales, I was contacted right away, we scheduled a closing, and I was able to take delivery efficiently, given the dire circumstances. More

Great Experience During the shutdown, I found the model I was looking for on Otto's website. I contacted the dealership, landed on a fair price and they held it for m During the shutdown, I found the model I was looking for on Otto's website. I contacted the dealership, landed on a fair price and they held it for me for almost a month until we could finish things. The sales service was great, very responsive and helpful. A great experience. More

Otto's BMW and Justice Mogano the Best Otto's BMW is the BMW Dealership to keep in your favorites, They represent the BMW product extremely well. Justice Mogano has been at Otto's for some Otto's BMW is the BMW Dealership to keep in your favorites, They represent the BMW product extremely well. Justice Mogano has been at Otto's for some time and knows the line up. Justice makes the deal easy and keeps you informed and updated during every phase of the transaction process. I will continue to use Otto's and Justice for any BMW car I purchase. I highly recommend you check them out if you are shopping for a new or used BMW. DC More

Excellent customer service I had a fantastic buying experience at Otto's Ian makes you feel like family, he's very detailed oriented and he made sure I got a great deal. Once th I had a fantastic buying experience at Otto's Ian makes you feel like family, he's very detailed oriented and he made sure I got a great deal. Once the sale was made he noticed a little ding in the car and he made sure it was fixed. Mohammad was excellent showing me things in the car and spending all the time I needed, he even reached out to assist me when he was off. When you have workers like that it makes you want to be a repeat customer and share you experience with your friends. More

Excellent cuatomer service I just had to add on to my previous post, I had an appointment before the dealership shut down which they called my to reschedule on April 1st. When I I just had to add on to my previous post, I had an appointment before the dealership shut down which they called my to reschedule on April 1st. When I arrived it took longer than I expected but I understood with them being careful and keeping ever safe. I informed them why I was here and about a issue I had with the app which myself and Mohammad try to fix, the service writer didn't understand so I texted Mohammad which he informed me he was off but he still reached out to the service writer to inform him of my issues. A few hours later they called to say my software was outdated and the fixed it.. I just wanna say thanks to Mohammad for your EXCELLENT customer service even while your at home. Keep up the good work. More

Great purchase experience I had a fantastic buying experience at Otto's recently with Lorenzo and Kevin and Noel. It had been more than 10 years and 2 vehicles since I had don I had a fantastic buying experience at Otto's recently with Lorenzo and Kevin and Noel. It had been more than 10 years and 2 vehicles since I had done business there. I'm very glad I gave Otto's another look. Initially I was a little skeptical being teamed up with a relatively new sales person - but Lorenzo turned out to be one of the best - maybe THE best - sales person I have ever worked with on a car purchase. He knows the BMW product line and vehicle features inside and out - and he is great at establishing a professional rapport with his clients. He asks the right questions and answered my questions with interest and respect. He even took the time to explain the service process as a selling point - not as an afterthought. When it came time for discussing price, Lorenzo once again acted like a seasoned pro. His sales manager, Kevin, entered the discussion at the right time and with the right approach. Kevin made it clear he wanted to earn my business. When I changed my mind about buying a vehicle that was in inventory and decided to order one, both Lorenzo and Kevin went with the flow and made it happen without a hitch (no pun intended L and K). I was very pleased to see my new vehicle in Otto's delivery bay within 15 days of my order. The delivery process was seamless and painless. Noel had everything ready to go and very patiently answered all of my questions (all the docs and numbers needed to make sense to me before I would sign). He explained the additional maintenance options and helped me make informed decisions about them. I highly recommend Otto's to anyone looking for a new BMW. It is a professional dealership with a great facility and great people. There was no arrogance about the dealership or the vehicles. Unlike some other brands I checked out, the people at Otto's clearly wanted to earn my business - and they did just that. More

Another Good Experience Over the years I've acquired several vehicles from Otto's (specifically Justice M) and the experience has always been good. Justice listens too what Over the years I've acquired several vehicles from Otto's (specifically Justice M) and the experience has always been good. Justice listens too what my vehicle needs are and works to see which model will fit those needs More

Bought the cat I wanted sight unseen with Scott’s help. He went above and beyond to help me get the car I wanted at a great price with excellent financing the next day. I had to have a car before the store He went above and beyond to help me get the car I wanted at a great price with excellent financing the next day. I had to have a car before the stores Covid-19 shutdown. He made it happen. The whole process today from financing to a run through of the vehicle exceeded my expectations. Highly recommend Scott and Otto’s for anyone looking to buy a quality vehicle. You have a very satisfied customer! More