BMW of West Chester

The lease on our 2018 BMW was nearing its end so it was again time to see Scott Gately at Otto's BMW. Scott makes the whole experience about his clients. He is straightforward, knowledgeable, and clearly e again time to see Scott Gately at Otto's BMW. Scott makes the whole experience about his clients. He is straightforward, knowledgeable, and clearly explains everything. Scott always follows through on what he says. He has a great ability in understanding which car we are actually going to be most satisfied with. The whole leasing process went very smoothly. Our bottom line was very good with nice rebates and a low APR. It was a good time to lease a new car. Working with Scott and Otto’s BMW was once again an excellent leasing experience. Otto’s BMW did a thorough job in dealing with COVID. More

Simple and easy. I worked with Scott who was not only knowledgeable but also thoughtful and mindful of my time and situation. It was a painless process and I hope to buy future vehicles from Scott and Ot knowledgeable but also thoughtful and mindful of my time and situation. It was a painless process and I hope to buy future vehicles from Scott and Otto’s. Highly recommended! More

We have been dealing with Otto's BMW for 35+ years. This dealership is outstanding from the owner, Michael Vadasz to Kevin Mahoney our sales manager and Ian Martin, our present client advisor. Truthfully, w dealership is outstanding from the owner, Michael Vadasz to Kevin Mahoney our sales manager and Ian Martin, our present client advisor. Truthfully, we have lost track of the number of vehicles we have purchased from Kevin during his successful career at Otto's. In the service department, have to mention Frank Adinolfi who has been our long standing service advisor at Otto's. We can always count on Frank to address any service needs, scheduled or unscheduled which might arise regarding our vehicles. Frank has been a pleasure to work with over the years. We wouldn't even think of going to another dealership. I would highly recommend without any reservation the Otto's dealership for any one considering purchasing or servicing their BMW. More

First visit to Ottos and BMWs ever. Mohammad assisted with test drives, many many questions, pricing, and I wasn’t planning on a purchase that night, but it happened! No pressure, very patient, professio with test drives, many many questions, pricing, and I wasn’t planning on a purchase that night, but it happened! No pressure, very patient, professional and was so helpful at delivery time and after. He knows his BMWs! More

My experience at Otto's BMW from start to finish was very professional. The showroom/facility was immaculate. Brian DiPaolo was professional, knowledgeable and very easy to communicate with throughout the professional. The showroom/facility was immaculate. Brian DiPaolo was professional, knowledgeable and very easy to communicate with throughout the process of leasing my first BMW. I certainly will not hesitate to recommend Otto's BMW! More

My experience with Justice and Otto's could not have been better. Justice worked with me over many weeks to make sure I found the ultimate driving machine that was just perfect for me. I would recommend th better. Justice worked with me over many weeks to make sure I found the ultimate driving machine that was just perfect for me. I would recommend them both to anyone. More

EXCELLENT CUSTOMER SERVICE FROM ROAD TESTS WITH ROBERT MADDEN TO DELIVERY WITH ROBERT AND NOEL MONTESANO! GREAT PATIENCE WITH HELPING ME TO CHOOSE A MODEL AND THEN ULTIMATELY BUILDING A CAR. QUICK DELIVE MADDEN TO DELIVERY WITH ROBERT AND NOEL MONTESANO! GREAT PATIENCE WITH HELPING ME TO CHOOSE A MODEL AND THEN ULTIMATELY BUILDING A CAR. QUICK DELIVERY OF CUSTOM CAR AS WELL. THANK YOU OTTO'S. LOOKING FORWARD TO BEING A CUSTOMER FOR LIFE More

Truly, the experience of purchasing my BMW was wonderful and completely professional. Scott was very prompt, clear and very knowledgeable! I would highly recommend Otto’s. and completely professional. Scott was very prompt, clear and very knowledgeable! I would highly recommend Otto’s. More

My experience with Mohammad was phenomenal from start to finish. Our experience started through email. I let him know what we were looking for and what features we needed at a fair price. He delivered j finish. Our experience started through email. I let him know what we were looking for and what features we needed at a fair price. He delivered just that. We were able to sit down and talk numbers. Everything was transparent as we went through it together on a large monitor. Once a deal was reached he took it from there. After 24 hours the wife and I decided we wanted a slightly more expensive model. Mohammad didn’t hesitate or gripe at our request. My wife and I work odd hours, so getting to the dealership together was almost impossible. Mohammad took the time and drove to each of us to sign the papers. Talk about going above and beyond. Delivery was outstanding. He was very thorough and patient. Got me set up and on the road when I felt good with everything. The dealership itself is clean, friendly, and attentive. One of the best experiences I’ve ever had with a dealership. I highly recommend Mohammad and Otto’s BMW! More

We are a new customer to Otto's and BMW. We had a great experience from the initial telephone conversation and follow-up visits with Ian Martin. He was a true professional ,not pushy and we truly felt like experience from the initial telephone conversation and follow-up visits with Ian Martin. He was a true professional ,not pushy and we truly felt like he was working for us. Noel Montesano did a great job with the car delivery process. I can tell that the whole organization is focused on creating the best possible customer experience! More