BMW of West Chester

SECOND TO NONE! I have been a BMW customer all over the world- to include Germany, Australia, and Hawaii- and the services provided by Otto's are absolutely outstanding in every department, EVERY TIME. world- to include Germany, Australia, and Hawaii- and the services provided by Otto's are absolutely outstanding in every department, EVERY TIME. Ian Welsh is very professional, friendly, knowledgeable, and could not have made the trade in process any easier. More

Ian was extremely professional and super easy to work with. In addition, he was very responsive and made our buying experience effortless. I'd recommend both him and Otto's to anyone interested in purc with. In addition, he was very responsive and made our buying experience effortless. I'd recommend both him and Otto's to anyone interested in purchasing a BMW! More

Brian’s no pressure attitude and straightforwardness created an efficient and successful car buying experience. No matter if it was financial details or car specifications Brian was there to assist and created an efficient and successful car buying experience. No matter if it was financial details or car specifications Brian was there to assist and answer any question we had. It made it a pleasurable experience with zero hassle. Brian sold us on an incredible BMW. Noel made signing the contracts a pleasant experience and was extremely helpful discussing the documentation. Otto’s not only offers incredible automobiles but has an amazing staff to pair with it. More

This was my first ever experience buying a BMW and Robert Madden was extremely professional, knowledgeable in all areas! And Noel Montesano made is super easy to sign all the documents. The whole buying expe Madden was extremely professional, knowledgeable in all areas! And Noel Montesano made is super easy to sign all the documents. The whole buying experience was excellent and the staff made my wife and I super comfortable through the whole process. 5 stars to the Otto's BMW and I am looking forward to buying my wife X3 from them in the very near future! Thank you Robert! More

Ian made the transition from my old car pretty seamless. I'm pretty busy & he was able to get me in the 2021 m850i in just one visit. This is the second car I purchased here in less than five years. I dont I'm pretty busy & he was able to get me in the 2021 m850i in just one visit. This is the second car I purchased here in less than five years. I dont remember the whole teams names, but they were efficient at what they did. I like the fact that I wasn't up-sold on anything I didn't need. More

Ian & Wilmer were fantastic, made the purchase of my wife's 430 coming off lease a breeze couldn't be happier with my choice to do business with them wife's 430 coming off lease a breeze couldn't be happier with my choice to do business with them More

Just did our third deal with Ian in the last 4 years (4th with the dealership). Ian is a customer focused, relationship oriented professional. He always makes it easy to be happy with a major purchase. A with the dealership). Ian is a customer focused, relationship oriented professional. He always makes it easy to be happy with a major purchase. Also can't say enough about the service team and Kevin P. We're Otto's customers because of these 2 pros. More

I recently bought a car from Ian Martin at Otto’s BMW and it was a great experience. Ian was very friendly and personable. Most of all I was really impressed by the effort Ian put in to find something in inv it was a great experience. Ian was very friendly and personable. Most of all I was really impressed by the effort Ian put in to find something in inventory that had everything I wanted and would arrive in the timeframe I needed a car! I went in expecting I may have to compromise on a car feature or timing for delivery, but Ian did searches and found exactly what I was looking for. He was communicative throughout the process and easy to work with. I’ve been to Otto’s before and have always found it to be a nice dealership with helpful staff and solid inventory and servicing as well. Noel had all paperwork ready at pickup for a streamlined experience in finalizing the purchase. Ian also did a stellar job walking through various car features, connecting my phone to the system and CarPlay, and ensuring that when I drove away everything was ready to go. More

Brian made this out of state purchase of a 2021 X5 easy, taking care of all of the details, and addressing questions and concerns promptly. taking care of all of the details, and addressing questions and concerns promptly. More

Scott understands the customer and wastes no time in servicing the customer. He couldn’t have made the process any easier. 2nd car I bought from him and can’t wait for the 3rd! servicing the customer. He couldn’t have made the process any easier. 2nd car I bought from him and can’t wait for the 3rd! More