BMW of West Chester

Wonderful experience. Was taken care of to the fullest. Will be sure to send family and friends. Scott was very helpful in every way. Thanks to all Will be sure to send family and friends. Scott was very helpful in every way. Thanks to all More

Robert was very professional. He walked me through the process of purchasing a vehicle and I could not have been more pleased. I will recommend him and ottos to friends in the future. process of purchasing a vehicle and I could not have been more pleased. I will recommend him and ottos to friends in the future. More

I cannot give enough positive comments about my experience with Scott Gately and Otto's BMW. I had selected the new BMW I wanted and was working with a local BMW dealership, but was making no pro experience with Scott Gately and Otto's BMW. I had selected the new BMW I wanted and was working with a local BMW dealership, but was making no progress. I have continuously owned BMWs for the past 40 years, so have a good amount of experience with BMW dealerships, most of them positive. Given my frustration, my long time sales agent from Atlanta suggested I try Otto's. Otto's in turn, assigned me to Scott Gately. This experience was truly unique. During my first meeting with Scott to design and order the car, place a down payment, and sign some paperwork took less than an hour. The order was placed and the new care was delivered from the factory two weeks earlier than expected. My second meeting with Scott to pick up the vehicle, sign the paperwork, and become familiar with the car also took less than one hour. I have never had that happen before. Scott was prepared, professional, friendly, knowledgeable, transparent in his business dealings, and keenly intent on providing excellent customer service. Thank you Scott and Otto's! Anyone looking to get a new BMW should contact Scott at Otto's. Otto's BMW was not convenient to my location, but was well worth the drive for this experience. I will be back in the future! More

Ian Martin and Wilmer were fantastic by finding me the exact vehicle and helping me get everything done quickly! They even made my trade in as simple as possible. exact vehicle and helping me get everything done quickly! They even made my trade in as simple as possible. More

I was exceptionally pleased with my experience at Otto's BMW. Lauren was the perfect salesperson for me. She never pushed, she nailed the communication process, and made me feel very comfortable from star BMW. Lauren was the perfect salesperson for me. She never pushed, she nailed the communication process, and made me feel very comfortable from start to finish! And I love my new car! More

Justice and his manager helped me select the perfect SUV with the right options for my personal and business use. The plug-in Hybrid allows me to rely on electric power most days and gasoline on road trips. with the right options for my personal and business use. The plug-in Hybrid allows me to rely on electric power most days and gasoline on road trips. More

Otto’s is absolutely fantastic! I’ve leased 3 vehicles with them and I have always experienced exceptional service. Thank you Ian Welsh and staff! with them and I have always experienced exceptional service. Thank you Ian Welsh and staff! More

I purchased a X5 Dan was low keyed but very attentive during the buying process. Although my husband came with me, Dan addressed all the questions to me and did not look at my husband for confirmation. during the buying process. Although my husband came with me, Dan addressed all the questions to me and did not look at my husband for confirmation. That’s worth 10 stars. Signing the documents was just as impressive. Noel explained the features and benefits of added services and graciously accepted my decisions. Another win for Otto’s BMW. I left feeling good about my purchase. More

Lauren was fantastic we enjoyed the entire experience and would recommend others do the same. Everything was smooth and very fast. We love our new car!!! would recommend others do the same. Everything was smooth and very fast. We love our new car!!! More

This is my 5th time working with Scott over the years. The reason I keep coming back, aside from the automobiles, is that Scott takes the time to help me understand what I’m buying and puts together a gre The reason I keep coming back, aside from the automobiles, is that Scott takes the time to help me understand what I’m buying and puts together a great deal every time. I actually look forward to the buying process with him. More