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BMW of West Chester
West Chester, PA
2,566 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,566 reviews
July 08, 2021
Justice is extremely knowledgeable and professional. He made the entire car buying process seamlessly smooth from the beginning. We arrived at the dealership with a few forms to sign and was in our new car made the entire car buying process seamlessly smooth from the beginning. We arrived at the dealership with a few forms to sign and was in our new car within 30 minutes. More
by AWinningB
July 07, 2021
We recently purchased a certified preowned 2018 BMW X3. We were extremely satisfied with our buying experience at Otto’s BMW. Our client advisor, Robert Madden, was excellent. He was not only very professi We were extremely satisfied with our buying experience at Otto’s BMW. Our client advisor, Robert Madden, was excellent. He was not only very professional but also very knowledgeable and helpful. I would highly recommend this dealership to family and friends. More
by Rich Riviello
July 06, 2021
Let me start by saying that Scott has made me a believer that the car leasing process can be transparent, efficient, and enjoyable. I was coming close to the end of my 2018 X5 lease and I was fearing the that the car leasing process can be transparent, efficient, and enjoyable. I was coming close to the end of my 2018 X5 lease and I was fearing the moment when I needed to deal with sales people. I “met” Scott through email when I made an inquiry online and I have to say that I’ve been incredibly impressed with him every step of the way. There were no last minute surprises or hidden agendas and it is truly the first time that I’ve done the whole leasing process remotely either by email or phone….and this includes the process of ordering the X5 with exactly what I wanted. Additionally, he made sure that the day that I picked up my X5 was a special day! The car was waiting for me in a glass room with a personalized letter in a podium next to it. Of special note, I was there with my 7 y/o son and he made him feel extra special as well by gifting him toy BMW car models - super nice touch! The process to turn in my old X5 was so amazingly simple. One of his colleagues came out to inspect my car and the process was completed within a matter of minutes. In summary, if you are hesitant about car buying or leasing experience, go ahead and trust Scott!!! He will help you trust the process again! More
by tcgonzalez
June 30, 2021
Everything from the shine on the floors to the smiles on the employees faces is a class above and beyond any competitor in the area, period. the employees faces is a class above and beyond any competitor in the area, period. More
by Nickshopa
June 30, 2021
Our sales representative, Robert Madden, made the purchase of my first BMW an enjoyable and exciting experience. He was extremely knowledgeable, very friendly, and diligent in matching my vehicle nee purchase of my first BMW an enjoyable and exciting experience. He was extremely knowledgeable, very friendly, and diligent in matching my vehicle needs with the right BMW model. I would strongly recommend Robert to anyone interested in purchasing a car from Otto's BMW. WaltD More
by waltd610
Employees Worked With
June 28, 2021
Truly superior customer service and an absolutely beautiful vehicle. Justice was fantastic to work with throughout the process. I particularly appreciated how he took the time to walk me through th beautiful vehicle. Justice was fantastic to work with throughout the process. I particularly appreciated how he took the time to walk me through the various features of my new car. This was, without a doubt, the best car shopping/buying experience I have ever had. More
by JoD
Employees Worked With
June 28, 2021
Welcoming and informative. No pressure to purchase. Testing driving accommodations were a breeze. Testing driving accommodations were a breeze. More
by jonee H.
Employees Worked With
Other Employees :
Brian DiPaolo greeted us with a warm smile and aided in purchasing X5-40i right on the spot. Very professional, courteous and provided great purchasing experience overall! Thank you Brian & BMW. , Brian DiPaolo
June 26, 2021
We enjoyed working with Robert. He was very nice and kept us up to date with our build. It was a smooth and seamless process. kept us up to date with our build. It was a smooth and seamless process. More
by Jackie
Employees Worked With
June 26, 2021
We’ve been leasing from Otto’s for many years. We finally decided to purchase our last lease. The car was kept at the dealership to get BMW certified. We were so Pleased with how it was presented back to us decided to purchase our last lease. The car was kept at the dealership to get BMW certified. We were so Pleased with how it was presented back to us. We felt like we were in a brand new car!! Professionally presented to us as if it were off the showroom floor. We are very happy with the decision we made. Thank you Wilmer and Justice!! More
by DSTIG
