BMW of Fort Washington - Service Center

Ben and Amie were great during my visit. Wonderful dealership to work with. I recommend this place!! Wonderful dealership to work with. I recommend this place!! More

Nick from collision was very professional when I stopped by. Benn Ammar polite and knowledgeable. I have received the best treatment and I highly recommend them for collision by. Benn Ammar polite and knowledgeable. I have received the best treatment and I highly recommend them for collision More

Ben, Rich, and Ryan treated me very well without an appointment. Emergency drop off. I recommend the service department to everyone appointment. Emergency drop off. I recommend the service department to everyone More

Ben and Rich Lanci Ryan Young Guissepe the best bosses I recommend them to everyone for any help best service department I've been a part of recommend them to everyone for any help best service department I've been a part of More

Ben is attentive, knowledgeable, patient, prompt, courteous, empathetic, thorough, reliable, respectful, professional, efficient, responsive, honest, friendly, and solution-oriented. courteous, empathetic, thorough, reliable, respectful, professional, efficient, responsive, honest, friendly, and solution-oriented. More

Ben was a great driver. He dropped me off and picked me up after the car service was completed. Thanks Ben! He dropped me off and picked me up after the car service was completed. Thanks Ben! More

Following a frustrating service experience my wife had, I left a review expressing our concerns. We were subsequently contacted by the General Manager, Jim Kostack. Jim showed genuine concern about our feedb left a review expressing our concerns. We were subsequently contacted by the General Manager, Jim Kostack. Jim showed genuine concern about our feedback, which meant a lot to us as long-time customers who have purchased several vehicles from BMW of Fort Washington. To his credit, Jim invited me in for a conversation, and we spent time discussing what happened. He was receptive to my concerns and took them seriously. Rather than dismissing the situation, Jim looked into the issue thoroughly, speaking directly with the staff involved. Jim exceeded my expectations by taking meaningful action to help ensure that similar situations don’t happen again—not just for us, but for future customers as well. Additionally, he refunded part of the payment for work that, while possibly recommended, was not necessary and may have been misrepresented. I want to sincerely thank Jim for stepping up, doing the right thing, and going the extra mile to make things right. His professionalism and commitment to customer satisfaction were far beyond what I expected. More

Ben, thank you for your great service. You did an awesome job. I really appreciate it. The service you provided was excellent You did an awesome job. I really appreciate it. The service you provided was excellent More