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AutoNation Ford Memphis
Memphis, TN
508 Reviews
AutoNation Ford Memphis is one of the best places for Ford vehicles and service in Memphis. Located in southeast Memphis at the intersection of Mt Moriah Rd and American Way, our dealership serves residents from the entire Memphis area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Memphis has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 1:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 508 reviews
June 20, 2022
Brought my car in for an oil change. Wait time was a little long but Shawn Walker was super helpful and informative about what services would be provided. He did give me a heads up about Wait time was a little long but Shawn Walker was super helpful and informative about what services would be provided. He did give me a heads up about the wait time. More
by Abrode
Employees Worked With
Shawn Walker
June 18, 2022
Bought a car, few days later… blown head gasket. Headache to deal with people to have it fix, expensive job. It will take weeks to fix, no towing, no loaner, no rental. People there not accountabl Headache to deal with people to have it fix, expensive job. It will take weeks to fix, no towing, no loaner, no rental. People there not accountable so not thrust worthy. Run away from Autonation Ford Memphis if you can. If you cannot… good luck, or get religious and start praying… Now, I have no car to drive to work, and If I can’t work I have no money to pay the bank. If you can’t pay the bank… you know… this could happen to you tomorrow if you are considering AutoNation Santos responded publicly on 4/25/22 12:26 PM I went back to AutoNation to see if I could renegotiate and buy a new truck on the weekend. The answer, as paper transaction goes... Yes, it was doable according to the sales team. But you offered $8000 on the truck. Now think about it for a minute. The original truck I bought from you was $22.425, after my traded in, I own the bank $17000. That means, in top of the brand-new truck I had to come up from my own money about 10 Grands. It is not just wrong, and unfair, it is also offensive. AutoNation, nope... EDIT RESPONSE Santos responded publicly on 6/18/22 2:21 PM 6/18 - Still don't have a car. So, they reply on this page, they said " Contact our General Manager Dion Harrison..." What joke, the place is a circus, and the General Manager is a c...." so I went talk to the guy, at the end of the conversation I asked If I wasted my time talking to him... He said: "Probably...", I had to leave, right there... before I lost my temper and made a scene. I was with my daughter and I didn't want to show her what a man could do when dealing with clowns. Luck them... Call corporate to complain and another joke. Don't deal with them, they are the worst. Buy your car somewhere else. More
by Santos
Employees Worked With
Dion Harrison, Ashley Jones, John (service manager)
June 16, 2022
Knowledgeable service team but, I do not like the way tire warranties are handled now. Im not knowledgeable if thread counts or what's considered normal wear and tear so what am I paying for. tire warranties are handled now. Im not knowledgeable if thread counts or what's considered normal wear and tear so what am I paying for. More
by johnsonaudrey414
Employees Worked With
Don't remember
June 15, 2022
Amazing service experience! The video review at service completion really went the extra mile! I wouldn't hesitate to send a friend or family member there! The video review at service completion really went the extra mile! I wouldn't hesitate to send a friend or family member there! More
by Thomas Parker
Employees Worked With
Andrew Howell
June 05, 2022
Great service and team. Everyone is personable and strives to give best customer service. Never had issues when I dropped my car off for service Everyone is personable and strives to give best customer service. Never had issues when I dropped my car off for service More
by dgicking
Employees Worked With
Andrew, Garvin
June 05, 2022
The salesmen Norman Gilbert was very responsive during the waiting period 6 months When my truck arrived he took as much time as I had to explain all the systems of my vehicle he was extremely knowledge the waiting period 6 months When my truck arrived he took as much time as I had to explain all the systems of my vehicle he was extremely knowledgeable of my /F 250 More
by dsmith6651
Employees Worked With
Gilbert Norman
