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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,289 Reviews
Call Service Center (847) 481-0533

1,289 Reviews of Arlington Heights Ford - Service Center

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December 11, 2023

John Burzawa was extremely helpful when my Ford Transit Connect died. It needed a new starter and several other things fixed, and in less than 36 hours it was up and running again. The service team did a More

by jeremybell33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
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Dec 13, 2023 -

Arlington Heights Ford responded

We appreciate your kind words, Jeremy. We are glad that John could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Arlington Heights Ford Team

December 09, 2023

I have been taking my ford here ever since I bought it and Victor V. from service has always taken very well care of my car when it needs its service. More

by y.castro712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Arlington Heights Ford responded

Hello thanks for the great feedback! We're very happy that Victor has been there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Ford Team

December 09, 2023

The service i received was excellent and the staff was very kind and went above and beyond for the services I had done. More

by Marly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rodriguez, Kevin Juarez
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Dec 11, 2023 -

Arlington Heights Ford responded

At Arlington Heights Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Marly! Sincerely, The Arlington Heights Ford Team

December 07, 2023

Great service all around. Quick, friendly, helpful staff. Able to get in and out without issues More

by Mark M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach P.
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Dec 08, 2023 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business, Mark. Sincerely, The Arlington Heights Ford Team

December 06, 2023

Victor estimate for repair time was excellent . Never have a problem with service. Tim in sales was great. More

by r.diete
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 06, 2023

Repair of my hood latch was done same day which exceeded my expectations. great job More

by john blackwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John R Burzawa
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Dec 07, 2023 -

Arlington Heights Ford responded

John, thank you for this amazing review of your experience here at Arlington Heights Ford! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, The Arlington Heights Ford Team

December 06, 2023

Very friendly atmosphere. John was very professional and courteous. I like the new updates in the service department at the AH location. More

by ADSANTILLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Burzawa
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Dec 07, 2023 -

Arlington Heights Ford responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Arlington Heights Ford Team

December 03, 2023

Thank you Lou Alfano and Tech James Dresden. Very reasonable pricing, professional and high tech service. More

by Bill J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Bill J. Sincerely, The Arlington Heights Ford Team

November 30, 2023

AH Ford is a fantstic dealership, and Kevin is an awesome Service advisor. He made sure to keep me updated and was very clear about what was happening with my vehicle. And the valet service where they pick u More

by msg96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Report | Print
Dec 01, 2023 -

Arlington Heights Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The Arlington Heights Ford Team

November 27, 2023

Gorgeous service, this Guys will be part of your Family. Glory to Ford! Love Mustang More

by Knysh96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John R Burzawa
Report | Print
Nov 29, 2023 -

Arlington Heights Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

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