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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,264 Reviews
Call Service Center (847) 481-0533

1,264 Reviews of Arlington Heights Ford - Service Center

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December 23, 2023

Lou had to re-do the bill after I asked him if he included the rewards points ($91). More

by TDToussaint
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
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Dec 28, 2023 -

Arlington Heights Ford responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Arlington Heights Ford Team

December 20, 2023

I am almost twenty years with AH Ford. My experience with their all departments is nothing less than great! Lou stayed on top of everything. Great communication and service he provided i More

by tklimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Arlington Heights Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Arlington Heights Ford Team

December 19, 2023

John was attentive. Listen to my concerns. John saw I had a work vehicle asked how soon I needed back the vehicle. I appreciate the attention to detail. AH Ford resolved More

by Potatohead70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Burzawa
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Dec 20, 2023 -

Arlington Heights Ford responded

We are so glad we could take care of all of your needs at Arlington Heights Ford. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Arlington Heights Ford Team

December 19, 2023

Great service experience at AHF. Look no further Lou Alfano will take care of you like family. Mike M More

by Martellotta08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

December 15, 2023

Check-in people always listen to my concerns/comments and treat me with respect. Estimated finish time was sooner, good news. More

by marric36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Waddle
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Dec 15, 2023 -

marric36 responded

I got included in the discount program that I had said I couldn't access. So no need to get in touch for prior request.

Dec 15, 2023 -

marric36 responded

I got included in the discount program that I had did I couldn't access. so no need to et in touch for prior request

Dec 18, 2023 -

Arlington Heights Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in informed and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Arlington Heights Ford Team

December 11, 2023

John Burzawa was extremely helpful when my Ford Transit Connect died. It needed a new starter and several other things fixed, and in less than 36 hours it was up and running again. The service team did a More

by jeremybell33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
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Dec 13, 2023 -

Arlington Heights Ford responded

We appreciate your kind words, Jeremy. We are glad that John could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Arlington Heights Ford Team

December 09, 2023

I have been taking my ford here ever since I bought it and Victor V. from service has always taken very well care of my car when it needs its service. More

by y.castro712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Arlington Heights Ford responded

Hello thanks for the great feedback! We're very happy that Victor has been there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Ford Team

December 09, 2023

The service i received was excellent and the staff was very kind and went above and beyond for the services I had done. More

by Marly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rodriguez, Kevin Juarez
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Dec 11, 2023 -

Arlington Heights Ford responded

At Arlington Heights Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Marly! Sincerely, The Arlington Heights Ford Team

December 07, 2023

Great service all around. Quick, friendly, helpful staff. Able to get in and out without issues More

by Mark M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach P.
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Dec 08, 2023 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business, Mark. Sincerely, The Arlington Heights Ford Team

December 06, 2023

Victor estimate for repair time was excellent . Never have a problem with service. Tim in sales was great. More

by r.diete
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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