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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,264 Reviews

1,264 Reviews of Arlington Heights Ford - Service Center

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March 03, 2024

The staff and very one I work with were great, and they work with me to get me in and out fast . They did a great job on my car. Thanks . More

by randywilliams08@gmail. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Arlington Heights Ford responded

We are ecstatic to hear about your positive experience with us, Randy! We will share your feedback with my team and hope to see you again soon! Sincerely, The Arlington Heights Ford Team

March 01, 2024

I was told previously fixing my differential leakage was going to be around 400/500$, in the end technician successfully doubled that amount for just removing the cover of the axle and applying sealant arou More

by Axle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Villanueva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Arlington Heights Ford responded

Hi Axle. Thanks for the rating and review. I will share it with our team. Please let me know if there is anything I can do for you. My cell number is 847-812-0038. Thank you, John Guido, Jr. General Manager/Partner Arlington Heights Ford

February 28, 2024

Jerry and Justin were very good and also great problem. Solver took care of all our needs with no cost out of my pocket. They took the extra step to make sure we were happy. More

by Melissa-john13melissa
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Arlington Heights Ford responded

Hi Melissa, and thank you for this great review! We're happy to hear that Jerry and Justin took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Arlington Heights Ford Team

February 27, 2024

My car has never had service anywhere else and I don’t intend to start now. I always feel comfortable and confident in the service More

by pmd228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Arlington Heights Ford responded

It is important our customers feel completely confident with the customer service they receive and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Arlington Heights Ford Team

February 26, 2024

They were very helpful and accommodating! Worked hard to figure out a complicated issue for me. More

by TDols
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

February 26, 2024

Called when problem discovered . Got me in immediately. Fixed problem, kept me updated entire time More

by pattikoury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Feb 29, 2024 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Arlington Heights Ford Team

February 22, 2024

I feel that the service writer has my best interest at heart. I also feel that the service writer Mike Waddle was courteous and knowledgeable. More

by redbeard58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Arlington Heights Ford responded

Thanks for your perfect review! We're glad to hear that our team was courteous and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

February 21, 2024

JB's the best! Always lets me know what's going on when a vehicle is being serviced. A great operation! Thanks -Matt More

by rossimt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything JB does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

February 21, 2024

I pass 3 Ford dealers to get to AHF because of their excellent customer service! More

by Sdgt3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Arlington Heights Ford responded

Thank you for the feedback! We are happy to hear about your positive experience at Arlington Heights Ford, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

February 20, 2024

Ithe service department is caring, professional and knowledgeable! Your great Thank you all so much! More

by Jackie G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez, Nino Mohammad
Feb 23, 2024 -

Arlington Heights Ford responded

Thank you for your outstanding rating about our service department, Jackie. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Arlington Heights Ford Team

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