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Acura of Berlin

Berlin, CT

4.7
1,247 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,247 reviews

August 20, 2025

Keith was very professional and took care of me quickly and effectively. Overall great service. More

by adtrasente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

August 18, 2025

Great friendly service, very helpful and told me everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees More

by VITOS1666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 18, 2025

Came to Acura of Berlin to find a vehicle after my previous one was stolen. Leo helped me find an amazing new car and helped through the difficult time. Outstanding customer service! More

by Austen.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Acura of Berlin responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eric Diaz General Manager 860-829-3787

August 16, 2025

My service experience was excellent. They kept me up to date on the progress of the service on my car, kept me up to date on expected costs and reasoning behind their recommendations. More

by MEFARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

August 15, 2025

John was nice but not all my problems were solved. I still have multiple issues with the car and was told you could not fix them. I find this hard to believe so I guess I’ll have to find another deale More

by alexanderken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Roath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Acura of Berlin responded

Hello Kenneth! Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration with your vehicle, and we understand how disappointing it must feel when the technology doesn’t perform the way you expect. As discussed during your visit, your Acura was originally manufactured and sold for the Canadian market. Because of this, some of its systems (including the navigation, language settings, and temperature display) are region-locked and designed to operate only within that market. Unfortunately, this means they don’t always convert properly when the vehicle is brought into the U.S. Our shop foreman performed a complimentary diagnosis and software update in an effort to help, but the system remained in its original Canadian configuration. At this point, the only potential solution would be replacing multiple major electronic components (something that may not resolve the issue and is not recommended by Acura, since the vehicle was not intended to be reconfigured for another region). In addition and at your request, we were able to assist in ordering/programming new factory keys as your aftermarket keys were not functioning properly. At this time, we informed you about the damage to the driver's door lock cylinder. We understand how frustrating this situation is, and while the limitations are outside of our control, our goal is always to be transparent and provide the best guidance possible. If you’d like, we would be happy to connect you directly with Acura Client Relations so they can also review your concerns. Sincerely, Rachel Cutler Service Manager

August 14, 2025

truly enjoy working with Kevin at Acura in Berlin. When I first bought my Acura, I encountered an issue, and Kevin went above and beyond—never stopping until it was fully resolved. His dedication and More

by ALLEMAYHIGGINS75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

August 14, 2025

Leo was a great salesman. He was friendly, professional and honest without being pushy. He was very knowledgeable about the car i was buying and helped me get into an amazing More

by Riri7268
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

August 14, 2025

We are repeat customers at this dealership (which is not that close to our home) and it will be the first place we check the next time we are in the market for a new vehicle - doesn't that tell you everythi More

by anon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

August 13, 2025

I love this dealership in Berlin, super professional and always kind, Thank you as always the best service More

by Maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 12, 2025

Keith is friendly and also knowledgeable, a good representative for Acura of Berlin. He makes you feel comfortable. More

by Rosieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

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