Acura of Berlin

Recent service experience, greated by Brian upon arrival and he was informed of my appointment. I was provided a complimentary service and tire rotation accordingly. Very good experience and quick turn aro and he was informed of my appointment. I was provided a complimentary service and tire rotation accordingly. Very good experience and quick turn around to get on my way. More

Claudia was exceptionally helpful in getting me into my RDX. She was informative and very knowledgeable. She really focuses hard on making her customers happy. RDX. She was informative and very knowledgeable. She really focuses hard on making her customers happy. More

We love Keith! Always nice to see a friendly, familiar face every time we come back. Always nice to see a friendly, familiar face every time we come back. More

Leo, Tom, and the entire Acura of Berlin Team made the experience as easy as possible. No pressure, clear communication, and simple... Thank you. We're happy with the vehicle and will gladly recommend Leo experience as easy as possible. No pressure, clear communication, and simple... Thank you. We're happy with the vehicle and will gladly recommend Leo to our friends & family. More

Last oil chang my car had several greasy hand prints on both sides of my car. I doubt that the tech working on my car was that careless? The 3 trips to get a seat trim replaced was very poor by Berlin's s both sides of my car. I doubt that the tech working on my car was that careless? The 3 trips to get a seat trim replaced was very poor by Berlin's service dept because one trip they found they ordered the wrong side of trim, the next scheduled trip was for nothing because the part didn't come in. They should have called me to reschedule but I went there for nothing, a huge inconvenience then 3rd times the charm and they supposedly replace t hff e trim piece but I very much doubt that they replaced the part because it still rattles. The rattle is very easy to hear because you simply tap on it. The service girl was very nice but combined with the others working there was incompetent. I think Berlin acura has serious problems with their technicians and overall systems of operations. I started going to Schaller acura despite being far away because they know how to service cars and have a well run service department. More

Tom, Lucius, and Leo were great to work with. Easy to work with and I like that I was able to handle most of the details beforehand so I didn’t spend my whole day at the dealership, even though i Easy to work with and I like that I was able to handle most of the details beforehand so I didn’t spend my whole day at the dealership, even though it’s a nice one. More

No words can best describe Claudia! I’ve been to many dealerships & have not received the experience I got with her. she made the car buying process very smooth. She was very patient an I’ve been to many dealerships & have not received the experience I got with her. she made the car buying process very smooth. She was very patient and answered every question I had. I will recommend my friends & family here for sure. I will definitely be a returning customer! More

The team at Berlin Acura exceeded our expectations. We were faced with some challenges but from start to finish, everyone was extremely transparent with me. Claudia and Brandon were able to get me my d We were faced with some challenges but from start to finish, everyone was extremely transparent with me. Claudia and Brandon were able to get me my dream car and I couldn’t be happier! Tom was also awesome to work with! More

Acura of Berlin is a great place with great service. I would highly recommend them. I would highly recommend them. More

Courteous and respectful with qualified technicians and clean environment while waiting for car . Close to home clean environment while waiting for car . Close to home More