Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
1,023 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
Contact Dealership
View Awards

224 Berlin Turnpike

Berlin, CT

06037

Directions

By Type

Showing 1,023 reviews

January 26, 2024

Quick and professional at a good price Facility was clean and everyone friendly. Great job! More

by Guttmannp
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

January 26, 2024

Very good It is important for me to have a loaner car They made this possible More

by Bdanew
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

January 26, 2024

Easy to make an appointment at the requested day and time and repairs and maintenance work were explained. More

by 100JERSEYGIRL100
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 26, 2024

They were friendly and efficient. They took care my needs professionally. My experience was very good. More

by ELLW13
Recommend Dealer
Yes
Employees Worked With
Don't know her name. Service check in person. Very accommodating .
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

January 26, 2024

Very professional. Answered all questions. Got the job done Excellent waiting area Very pleased and satisfie More

by Jcopsinis
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. Keith and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 26, 2024

Very helpful, Jaime did a great job, she was friendly, helpful, and tried to make my wait as short as possible More

by DANIELLE57
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

Thank you, Danielle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 25, 2024

People I saw were nice and things went smoothly. Overall solid. Thanks for putting air in my tires to. More

by jleonetti29
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

January 25, 2024

They were ok. Are car was purchased just a few months ago and certified pre owned. Turns out battery was bad and service would not stand behind warranty. Frustrati More

by Dfesta2323
Recommend Dealer
No
Employees Worked With
Jonathan Roath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

I sincerely apologize we didn't meet your expectations. We strive to have our customers arrive and leave happy with our service department. Please contact me so we can discuss at 860-829-3787. Eric Diaz, General Manager.

January 25, 2024

I waited 2 and a half hours for an oil change and my car was never vacuumed or cleaned like it usually is More

by Dejonrob
Recommend Dealer
No
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

January 24, 2024

Keith kept me informed throughout the entire process. He explained what service needed to be done. I was even provided a video from the mechanics of the required service. He emailed me quotes of the serv More

by DRC1963
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 25, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Keith here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

1
...
35
36
37
...
103