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Acura of Berlin
Berlin, CT
1,101 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,101 reviews
May 18, 2024
Service advisor was very courteous and knowledgeable and also made me very comfortable the vehicle service was excellent also kept me informed thru the complete process also made me very comfortable the vehicle service was excellent also kept me informed thru the complete process More
by RJFXR
Verified CustomerEmployees Worked With
May 18, 2024
Great customer services, easy to deal with. Thanks to Claudia and Brandon for taking care of us in this process. Thanks to Claudia and Brandon for taking care of us in this process. More
by Samuel perez
May 17, 2024
Jaime explained the services that were due, kept me up to date with how long it would take, and made sure to make me aware of upcoming services that were coming due so I could plane for them. date with how long it would take, and made sure to make me aware of upcoming services that were coming due so I could plane for them. More
by Luke
May 16, 2024
Keith Davis and the team of Acura Berlin has been helping me service my vehicles adequately for 3years. I have NO doubt I always be well taken care of. Thank you Mr.Davis ! me service my vehicles adequately for 3years. I have NO doubt I always be well taken care of. Thank you Mr.Davis ! More
by t.barros14
Employees Worked With
May 15, 2024
There was little wait and the job was done thoroughly. No wait for check out No wait for check out More
by Sgagnon05
May 14, 2024
Jim Pompei was, once again, a pleasure to work with! He was extremely helpful and communicative throughout the entire process, which made it seamless! Thanks again! He was extremely helpful and communicative throughout the entire process, which made it seamless! Thanks again! More
by tedwards
May 13, 2024
Gina is very knowledgeable, professional and thorough and Matthew is very professional and a very good person Matthew is very professional and a very good person More
by Diane
May 12, 2024
Both, Brandon and Jim Pompei made my RDX buying experience as smooth as possible without feeling pressured. Making me feel comfortable and confident about my purchase. experience as smooth as possible without feeling pressured. Making me feel comfortable and confident about my purchase. More
by alemana1890
Employees Worked With
May 12, 2024
Personal muy amable y servicio rápido. Te ofrecen café, té, agua o un snack mientras esperas por tu servicio, también si tu carro tiene alguna falla te lo dejan saber para que hagas tu p Te ofrecen café, té, agua o un snack mientras esperas por tu servicio, también si tu carro tiene alguna falla te lo dejan saber para que hagas tu próxima visita antes que tengas problemas en la carretera. Cuando terminan te limpian un poco tu carro y sales siempre con una sonrisa. Buen servicio… gracias Keith Davis por su amabilidad! More
by NAIREL_412
Employees Worked With
May 12, 2024
I was able to experience both sales and service for my purchase. There was a recall part that needed to be installed. Claudia kept me informed about the progress of the service, and everything was as ad purchase. There was a recall part that needed to be installed. Claudia kept me informed about the progress of the service, and everything was as advertised when I purchased. Thomas was very helpful and informative during the financing process. Would recommend to anyone looking to purchase a new or used car. More
by jwh12181
