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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.7
1,100 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,100 reviews

June 09, 2024

Professional and courteous service. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car. More

by NCORREA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Acura of Berlin responded

Thank you for the kind words for Keith and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

June 08, 2024

I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance pro More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Jun 09, 2024 -

Acura of Berlin responded

Thank you, Andrew, for taking the time to share your thoughts on working with Jonathan and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

June 08, 2024

Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money. More

by Shamaine Savage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik, Gina Battistini
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Jul 30, 2024 -

Acura of Berlin responded

Dear Shamaine, Thank you for your feedback and for acknowledging the friendliness of our advisors. We appreciate your candor and are sorry to hear about the multiple diagnoses you’ve experienced. We understand how frustrating this can be, and I want to assure you that we do not charge for multiple diagnoses. The advancements in the technology of new Acuras are extensive, and while we strive to correct any issues on the first try, there are instances where additional attention is needed to identify and resolve a problem accurately. Your satisfaction is important to us, and we are committed to providing the best possible service. If you have any further concerns or would like to discuss your recent visits in more detail, please feel free to contact me directly. Thank you for your understanding and for being a valued customer. Best regards, Eric Diaz General Manager 860-829-3787

June 07, 2024

Brandon and his crew especially Claudia were exceptional. Recommended to neighbor already to call and schedule an appointment More

by andrea.m.cestone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Dijmarescu
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Jun 07, 2024 -

Acura of Berlin responded

Andrea, it's great to hear that Brandon and our team were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

June 07, 2024

Great experience with Acura of Berlin, Jim made the experience seamless, easy, and fun. Got our first Acura and would recommend Acura of Berlin to everyone! :) More

by Katherine Pierce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Acura of Berlin responded

Katherine, At Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Eric Diaz General Manager 860-829-3787

June 05, 2024

Extremely professional and customer focused. No gimmicks, just quality service addressing all of the customer needs. Couldn’t ask for a better experience! More

by Bill B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Dijmarescu
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Jun 06, 2024 -

Acura of Berlin responded

Bill, it's fantastic to hear that we provided great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

June 05, 2024

Claudia did a great job guiding us through the experience and was communicative. Very helpful and professional. More

by Komoroskitessa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Claudia Dijmarescu
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Jun 06, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Claudia was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

June 05, 2024

I was in for B17 maintenance for my 2019 Acura RDX. Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anyth More

by LINDASERRAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Jun 06, 2024 -

Acura of Berlin responded

Thank you, Linda, for your business and this review. We're happy to hear that Jaime and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Eric Diaz General Manager 860-829-3787

June 04, 2024

Service was quick they had water and gave me some time to watch better call saul. More

by landinos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
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Jun 05, 2024 -

Acura of Berlin responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Eric Diaz General Manager 860-829-3787

June 03, 2024

Great experience. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous. More

by jphollister22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Report | Print
Jun 04, 2024 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

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