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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
1,022 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,022 reviews

April 07, 2024

Gina was very understanding, pleasant and knowledgeable. . She answered all of my questions and was accommodating More

by dbelcourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
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Apr 07, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Gina here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

April 07, 2024

A great place to buy and have your Acura serviced. They do everything, right. Word More

by JBARAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Battistini
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Apr 08, 2024 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

April 07, 2024

Jamie was very curt and rude at check-in. It was completely uncalled for. Also, my appointment was at 7:30am. People came in for service well after me and left well before me, while I sat wai More

by SPORTSBSTN3981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Andrzeicik
Report | Print
Apr 08, 2024 -

Acura of Berlin responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Eric Diaz General Manager 860-829-3787

April 07, 2024

Had another good experience buying my 6th Acura. Very easy experience. Great cars Thank you very much More

by andrew.j.esposito
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith, Dylan Nees-Fair, Erik Brahushaj, Adam Leach
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Apr 07, 2024 -

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Andrew, and it was a pleasure having you at the dealership. We appreciate your review! Eric Diaz General Manager 860-829-3787

April 05, 2024

Very professional and courteous greeted with a smile in and out within 15 minutes would recommend totally we'll be back for servicing More

by bonict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
Apr 07, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

April 03, 2024

Erik was excellent. He answered all of our questions. He was easy to talk to and no pressure to buy. He also helped us to get a monthly payment that we were comfortable More

by Wil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Brahushaj
Report | Print
Apr 03, 2024 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that Erik had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

April 03, 2024

Staff and facility are very nice. Was done in estimated time I was told when I arrived. More

by LBMACCLAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
Apr 03, 2024 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

April 03, 2024

Very professional and quality service. Nice and clean. Quality service, professional approach and great customer service. More

by edson
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
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Apr 03, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 02, 2024

Always a pleasant experience and everyone is so friendly Keith has always been very helpful and he is a great person More

by MARROYO0
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Apr 02, 2024 -

Acura of Berlin responded

It's great to hear that Keith was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

April 01, 2024

My experience was awful. My service department representative Gina Battistini does not listen to instructions and struggles communicating. I had a trim piece replaced on the More

by Chris R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Battistini
Report | Print
Apr 02, 2024 -

Acura of Berlin responded

We appreciate your feedback, and we take your concerns seriously. However, we must address some misconceptions. Witold Stopyra is a highly respected technician known for his expertise and professionalism nationwide. While he may have an accent, his competence and dedication to his craft are undeniable. Regarding Gina Battistini, she is one of our most valued service advisors, known for her exceptional communication skills and professionalism. We apologize if there was any miscommunication regarding your instructions, and we will address this matter internally. Regarding the scratches on your paint, we sincerely apologize for any oversight. Our team makes every effort to complete repairs thoroughly and without causing additional damage. We will investigate this issue further to ensure it doesn't happen again. We value your business and feedback. If you would like to discuss your experience further or give us another chance to address your concerns, please don't hesitate to reach out. We are committed to providing the highest level of service to our customers. Eric Diaz General Manager 860-829-3787

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