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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
968 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 968 reviews

February 09, 2024

easy to work with, covered all the bases, positive attitude made the process easy for me More

by micaela.bruneau00
Recommend Dealer
Yes
Employees Worked With
james pompei
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Feb 11, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department, Micaela! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Eric Diaz General Manager 860-829-3787

February 09, 2024

They did exactly what I needed and got the car done in time They also washed the car More

by william.miller88
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Feb 11, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, William, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

February 08, 2024

Clean, professional and courteous My experience was pleasant. I appreciate the ride from the courtesy vehicle and all interactions. More

by Ayoczik
Recommend Dealer
Yes
Employees Worked With
Gina
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Feb 09, 2024 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

February 07, 2024

It was a good experience. Very helpful in assisting me in making my vehicle decision. More

by ZELEKFAMILY
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hines
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Feb 07, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

February 06, 2024

Jim was a pleasure to work with, he was very helpful, knowledgeable and answered all of our questions about the car. I would recommend him to anyone looking to purchase an Acura. This was a great experi More

by mvmaru88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Acura of Berlin responded

It's great to hear that Jim was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

February 05, 2024

The process was streamlined. The communication from Jaime was timely and clear. I appreciated the video of my car that was sent explaining what was seen. More

by Isandegirl
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Feb 05, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

February 05, 2024

Excellent Gina explained the services to be performed in detail. While waiting she explained the technicians recommendations and suggestions on when these can be performed and how much it will cost. More

by n_saravana123
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
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Jul 05, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

February 04, 2024

I am always received with a courteous smile and dropping off the car is always hassle free. More

by yesenyaoliveras
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Feb 05, 2024 -

Acura of Berlin responded

Yesenya, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Eric Diaz General Manager 860-829-3787

February 03, 2024

Always a great experience. Everyone is great. Matthew at the check out desk is just wonderful! More

by Lindamunson5
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
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Feb 02, 2024 -

Lindamunson5 responded

Everyone is wonderful at this dealership. Matthew at the check out desk is one of the nicest and most pleasant people I know!

Feb 05, 2024 -

Acura of Berlin responded

Linda, Thank you for your very kind review. Matthew, Jonathan, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

February 03, 2024

Jon was very polite helpful and quick He made sure to take care of ever More

by erald55
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Report | Print
Feb 05, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jon and our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

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