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Acura of Berlin
Berlin, CT
1,048 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,048 reviews
June 29, 2024
Service was very good and took the amount of time that they told us it would. they told us it would. More
by LORISHIM1313
Verified CustomerEmployees Worked With
June 28, 2024
Keith is Great in the service department, He is always very helpful, friendly and when my daughter and I have him we have not issues. Feels like a big turn around with service staff, who are not always very helpful, friendly and when my daughter and I have him we have not issues. Feels like a big turn around with service staff, who are not always knowledgeable and friendly. Frustrated with how you make an appointment online with a specific service man and then you just get who ever is available first. What is the point of choosing who you want. Made an appointment in August for a recall appointment was told they don't have loaners, but could possible give me one if they have my car after a week. Then someone I know was called to bring their car in the next day and was provided a loaner. I Go out of convenience otherwise I would choice another dealership. More
by Lori B
Employees Worked With
June 20, 2024
My service was efficient. I was informed of work that was needed before it was performed. I was informed of work that was needed before it was performed. More
by Raypalen
June 19, 2024
Positive experience. Reviewed options, called with estimate, completed work on time and on schedule. All good. Reviewed options, called with estimate, completed work on time and on schedule. All good. More
by RKANYA
Employees Worked With
June 17, 2024
Great salesman and general manager was very supportive. Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all Car was ready when promised and Tom did a great job with finance options as well as extended warranty coverage. Thanks to all More
by Nanooknfd
June 14, 2024
Helpful dealership that does everything they can to make sure you are satisfied with their service sure you are satisfied with their service More
by Joshuar2315
June 13, 2024
It was a great experience with Kieth he was very helpful very knowledgeable thank you very knowledgeable thank you More
by Wyanti
Employees Worked With
June 09, 2024
Professional and courteous service. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car. More
by NCORREA1
Employees Worked With
June 08, 2024
I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance pro and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance process. His clear explanations and professional demeanor made what could have been a stressful experience incredibly smooth and easy. I truly appreciate his expertise and the outstanding service he provided. Thank you, Jonathan! More
by Andrew
