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Acura of Berlin
Berlin, CT
969 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 969 reviews
April 07, 2024
Had another good experience buying my 6th Acura. Very easy experience. Great cars Thank you very much Very easy experience. Great cars Thank you very much More
by andrew.j.esposito
Verified CustomerEmployees Worked With
Other Employees :
Keith, Dylan Nees-Fair, Erik Brahushaj
April 05, 2024
Very professional and courteous greeted with a smile in and out within 15 minutes would recommend totally we'll be back for servicing and out within 15 minutes would recommend totally we'll be back for servicing More
by bonict
Employees Worked With
April 03, 2024
Staff and facility are very nice. Was done in estimated time I was told when I arrived. Was done in estimated time I was told when I arrived. More
by LBMACCLAIN
Employees Worked With
April 03, 2024
Very professional and quality service. Nice and clean. Quality service, professional approach and great customer service. Nice and clean. Quality service, professional approach and great customer service. More
by edson
April 03, 2024
Erik was excellent. He answered all of our questions. He was easy to talk to and no pressure to buy. He also helped us to get a monthly payment that we were comfortable He answered all of our questions. He was easy to talk to and no pressure to buy. He also helped us to get a monthly payment that we were comfortable with. More
by Wil
April 02, 2024
Always a pleasant experience and everyone is so friendly Keith has always been very helpful and he is a great person Keith has always been very helpful and he is a great person More
by MARROYO0
April 01, 2024
My experience was awful. My service department representative Gina Battistini does not listen to instructions and struggles communicating. I had a trim piece replaced on the My service department representative Gina Battistini does not listen to instructions and struggles communicating. I had a trim piece replaced on the exterior of my car. They replace the trim piece but leave the scratch marks to my paint even though I told them 3 times to buff out the scratches. I ask Gina why it wasn’t done and she has no answer. I had two other issues and that were not fixed. The technician Witold Stopyra is clearly lazy or not good at his job. He sends videos of his examination and they are hard to understand. Do yourself a favor and stay away from this place More
by Chris R
Employees Worked With
Gina Battistini
March 31, 2024
Grate service, friendly people. I love it excellent service. friendly employees. I like the fact that the service does not try to make money from you by forcing you to do many thing I love it excellent service. friendly employees. I like the fact that the service does not try to make money from you by forcing you to do many things with the car, but simply advises that it would be better to replace it now, and what can you wait for More
by myhailomm
March 31, 2024
Jaime is awesome. I have bought about a dozen cars from Acura I the past 20 years. I can't say enough about Jaime. She has really taken care of me. Would give her a 6 I have bought about a dozen cars from Acura I the past 20 years. I can't say enough about Jaime. She has really taken care of me. Would give her a 6 if I could have. More
by JEFFRAJOTTE
