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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
969 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 969 reviews

April 10, 2024

I was totally satisfied with the service performed. The service representative fully understood the work that was required and kept me informed of the progress. More

by rgmalinowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 10, 2024

I was very pleased getting my oil changed at Acura of Berlin. The staff was friendly. professional and knowledgeable. From the easy drive into to the bay area to the clean and comfortable waiting lounge More

by Sharancrabtree
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 10, 2024

Where do I even start? From the moment I walked in I was a wreck filled with anxiety as this was my first big girl purchase! Claudia was very patient with me and literally More

by moralesedily
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Leach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Brahushaj
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Apr 11, 2024 -

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Claudia, and it was a pleasure having you at the dealership. We appreciate your review! Eric Diaz General Manager 860-829-3787

April 09, 2024

Good dealership, they do great job! Would recommend it to anyone. Always a pleasant experience More

by PTRACIE39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
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Apr 10, 2024 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

April 09, 2024

Very nice and dedicated staff and always smiling and very unique person please keep her on her job More

by John E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
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Apr 10, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

Apr 11, 2024 -

John E responded

You're welcome Eric She deserved the best please hire more of her kind

April 08, 2024

Adam was very Kind and helpful , I had a request and it was done I was very satisfied Thank you ! More

by COLONJO1985
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Leach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Adam here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 08, 2024

Awesome Experience, Jim Pompey is the man! He got me in a New 2024 Acura MDX for unheard of payments per month! I was in my vehicle the very next day. Highly recommended. More

by SAMANTHAJAY0818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Nees-Fair, Gina Battistini
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Apr 08, 2024 -

Acura of Berlin responded

Samantha, Thank you! Jim and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new 2024 Acura MDX! Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 07, 2024

Gina was very understanding, pleasant and knowledgeable. . She answered all of my questions and was accommodating More

by dbelcourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
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Apr 07, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Gina here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

April 07, 2024

A great place to buy and have your Acura serviced. They do everything, right. Word More

by JBARAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Battistini
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Apr 08, 2024 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

April 07, 2024

Jamie was very curt and rude at check-in. It was completely uncalled for. Also, my appointment was at 7:30am. People came in for service well after me and left well before me, while I sat wai More

by SPORTSBSTN3981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Andrzeicik
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Acura of Berlin responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Eric Diaz General Manager 860-829-3787

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