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Acura of Berlin
Berlin, CT
1,093 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,093 reviews
October 04, 2024
The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers. The waiting area is clean and there’s coffee and water for the customers. More
by Bob
Verified Customer
October 03, 2024
Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again. Very smooth service, would be happy to do business with them again. More
by Alvi
October 03, 2024
Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team. More
by 2019MDX
October 02, 2024
Very pleased with my service . Would recommend them to my friends. Very professional dealer ship. Would recommend them to my friends. Very professional dealer ship. More
by JBEAMURPHY
October 02, 2024
Johnathon took my car right in when I arrived. When the car was done he explained every thing they did and also what was inspected and what I might have to replace in the future. When the car was done he explained every thing they did and also what was inspected and what I might have to replace in the future. More
by Brian S. Doyle
Employees Worked With
October 02, 2024
I appreciate Jonathan getting me as soon as possible. And Matthew helping me understand how the looks work in my car. Thank you And Matthew helping me understand how the looks work in my car. Thank you More
by Anna Ahrens
October 02, 2024
I want to thanks Jonathan of the service department for help me resolve my Auto problems. Because the way I was treated at your dealership I will continue to purchase vehicles from the Acua. Thank you so m help me resolve my Auto problems. Because the way I was treated at your dealership I will continue to purchase vehicles from the Acua. Thank you so much for letting me express my satisfaction. More
by GREGDSTEWART
Employees Worked With
October 01, 2024
I have been working with Acura of Berlin since 1994, when I leased my first Acura TL. They have always got me the deal that I needed and Jim Pompeii and Lucius Ulette and Tom and finance get a unbelievable j I leased my first Acura TL. They have always got me the deal that I needed and Jim Pompeii and Lucius Ulette and Tom and finance get a unbelievable job More
by rmwrenn
September 30, 2024
Jim was outstanding! ! He went above and beyond to make the car buying experience very smooth. I would definitely recommend him to my family and friends. He made sure to r ! He went above and beyond to make the car buying experience very smooth. I would definitely recommend him to my family and friends. He made sure to reach out to my wife and I, after we took the car home. We felt very welcomed from the beginning. Thank you again Jim for all your help. More
by CCOSTAEDU
