Acura of Berlin

Brought my MDX in for an issue with collision avoidance system. Was assured it was fixed with a software update for which I was charged. Picked up car and warning lights were still on in dash. After system. Was assured it was fixed with a software update for which I was charged. Picked up car and warning lights were still on in dash. After calling back I was told that I could bring it back again and wait but because my car is older loaners are not available due to recalls on newer vehicles. Seems my time has no value to Acura. I purchase Acuras (4th Acura) and service at the dealership because I need a car when mine needs repairs. BMW while more expensive to maintain at least provided a higher level of service and pretended to care. My last Acura. More

Five stars for Acura of Berlin. This was the most pleasurable car buying experience I’ve ever had. From the moment I walked into the dealership, I worked with James (Jim) Pompei. Ji This was the most pleasurable car buying experience I’ve ever had. From the moment I walked into the dealership, I worked with James (Jim) Pompei. Jim is extremely genuine, polite, and professional. His approach is very relaxed and there was no pressure from him whatsoever when I told him the exact vehicle and price point I was looking to get into. After the test drive, I knew I wanted the vehicle and Jim made it happen ASAP. I walked into the dealership at 10:00 a.m. and drove away in my new car at 1:30 p.m. It truly was the easiest and most seamless process all thanks to Jim the and rest of the staff at Acura. I cannot thank them enough for going above and beyond! More

We had a great experience with Jim. He came out to greet us on a very hot day in July. He was so polite, gave us honest answers to our questions, and made the process fast and easy. Th He came out to greet us on a very hot day in July. He was so polite, gave us honest answers to our questions, and made the process fast and easy. The next day he followed up with a call to make sure we were happy. Thanks for excellent service Jim! More

Service Great. Service was prompt and they explained clearly what needed to be done. Very courteous. Service was prompt and they explained clearly what needed to be done. Very courteous. More

This was my second time at Acura of Berlin. Both times my experience was great. Both times my experience was great. More

My easiest car buying experience to date! From the moment I was introduced to Claudia, and through the entire buying process, she was professional yet very welcoming. Purchasing a new car c From the moment I was introduced to Claudia, and through the entire buying process, she was professional yet very welcoming. Purchasing a new car can be a bit stressful but Claudia immediately put me at ease. This was going to be my fourth Acura so she walked me through model changes and all of my options. Claudia was very knowledgeable and able to answer all of my questions. Within an hour of my car decision, she had located the exact car I was looking for. During the whole process, she had phenomenal and quick communication making it that much easier. I highly recommend Claudia and Acura of Berlin! More

I submit this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Keith Davis and Service Associate Matthew e the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Keith Davis and Service Associate Matthew efficiently handled my service appointment despite difficult circumstances. They were very patient and informative to me despite several system challenges because my service was performed during the CDK hack event where they could not access their service data base. Keith explained the situation to me and was steadfast on focusing on processing my service using hand written service orders to work around the obstacles. He was very patient and focused and also took time to keep me informed on the process of my service as I had brought in my 2006 MDX to have several things done. Service Associate Matthew gave me a followup call to make sure that I was satisfied with the service. Keith Davis also contacted me to also check on my satisfaction and verified my service to properly update their records when access to their database was restored. I appreciated their professionalism throughout this period because they were calm in the face of all the obstacles presented by the CDK event. I appreciated their efforts to make my service as seamless as possible under difficult circumstances. Much respect to them both making the difficult appear easy! More

Great service & communication by Jonathan! Right on the spot he got me in quick for a A1 service! Right on the spot he got me in quick for a A1 service! More

Big thank you to the best salesperson Claudia. I had the best experience!! We all know that buying a new car can be very stressful sometimes but not when you doing a business with Claudia! She is I had the best experience!! We all know that buying a new car can be very stressful sometimes but not when you doing a business with Claudia! She is a very professional individual, knowledgeable and great listener. Claudia took her time and answered all my questions and concerns. I highly recommend Claudia. It was a first time when purchasing a car was actually a great experience for me. Thank you Claudia and I wish you much success in the future. More

Claudia was so professional and helpful even with things unrelated to sales. She provided an excellent customer service and insight in the process of buying/ leasing a new vehicle. Claudia made the process unrelated to sales. She provided an excellent customer service and insight in the process of buying/ leasing a new vehicle. Claudia made the process easy all the way through. I fully recommend her services, she goes above and beyond when helping her customers. More